Operations Manager

We’re hiring an **Operations Manager** to lead day\-to\-day hauling operations for a growing waste company in **Mableton, GA**. This leader will drive **safety, service reliability, and Continuous Improvement**—while partnering with sales and customer service to deliver best\-in\-class customer outcomes. This is a hands\-on leadership role for someone who can bring structure, accountability, and continuous improvement to a fast\-paced hauling environment. **Key Responsibilities** **Operational Leadership** * Own daily hauling operations: route execution, dispatch performance, on\-time service, missed pick\-up reduction, and recovery plans * Lead and develop frontline supervisors, dispatch, and drivers; set clear expectations and performance standards * Drive operational rhythm: daily huddles, route audits, ride\-alongs, site walk\-throughs, and KPI reviews **Safety \& Compliance** * Enforce all safety policies and DOT requirements; lead safety meetings, incident investigations, and corrective actions * Promote a strong safety culture focused on proactive risk reduction and accountability * Ensure compliance with local/state/federal regulations (DOT, OSHA, FMCSA, etc.) **Fleet \& Maintenance Coordination** * Partner with maintenance to maximize fleet uptime and reduce breakdowns * Coordinate PM schedules, out\-of\-service tracking, and rapid response to equipment issues * Support yard organization, container flow, and asset utilization (roll\-off, front\-load, rear\-load, carts) **Customer Service \& Service Recovery** * Collaborate with customer service and sales to resolve escalations and protect retention * Own service recovery for missed/late pickups and recurring issues; identify root cause and prevent repeats * Support onboarding and execution of new accounts and route starts **Cost Control \& Performance Management** * Manage labor and overtime efficiently while meeting service requirements * Improve route productivity and disposal/logistics efficiency * Track and report key KPIs (missed stops, downtime, overtime, safety incidents, service levels, cost per route) **Qualifications** * **CDL required** (Class A or B acceptable based on fleet/operation); ability to operate equipment as needed for coverage, training, ride\-alongs, and service recovery * **2\+ years** of operations leadership experience in **waste hauling, logistics, transportation, or field\-based service operations** (waste industry strongly preferred) * Proven experience leading teams of drivers/dispatch/frontline supervisors in a high\-volume environment * Strong working knowledge of **DOT compliance**, safety programs, and incident investigation * Ability to manage competing priorities, make fast decisions, and hold teams accountable * Comfortable with KPIs, performance dashboards, route productivity metrics, and continuous improvement * Strong communication skills across field teams, leadership, customers, and internal partners * Proficiency with routing/dispatch systems and basic operational reporting tools **Compensation \& Benefits** * Competitive base salary \+ performance bonus * Health/dental/vision, PTO, 401(k) * Strong growth path in a performance\-driven, expanding organization Job Type: Full\-time Pay: $65,000\.00 \- $75,000\.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance People with a criminal record are encouraged to apply License/Certification: * CDL B (Preferred) Work Location: In person