Hotel General Manager

**Job Summary** We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will be responsible for ensuring exceptional guest experiences, managing daily hotel functions, and driving revenue growth. Your leadership will foster a positive environment that promotes teamwork, operational excellence, and outstanding customer service. The ideal candidate will possess strong managerial skills, hospitality expertise, and multilingual abilities to connect with diverse guests and staff alike. This position offers an exciting opportunity to shape the guest journey while maintaining high standards of quality and efficiency. **Duties** * Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences. * Supervise hospitality teams across departments, providing leadership, coaching, and performance feedback to foster a motivated workforce. * Manage hospitality operations budgets, including revenue management, expense control, and financial planning to maximize profitability. * Implement and uphold hotel management standards, guest service protocols, and property management systems (PMS) to deliver consistent quality. * Coordinate with human resources on staffing needs, training programs, and employee relations to build a strong team aligned with hotel goals. * Oversee guest relations by addressing inquiries, resolving complaints promptly, and ensuring high levels of customer satisfaction. * Utilize hospitality reservation systems and multi\-line phone systems to facilitate bookings, inquiries, and guest communications efficiently. * Conduct regular audits such as night audits and property inspections to maintain safety standards and operational integrity. * Collaborate with sales and marketing teams to develop strategies that increase occupancy rates and enhance the hotel's reputation locally and globally. * Ensure compliance with all legal regulations related to hospitality management while fostering a welcoming environment for diverse guests. **Qualifications** * Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities. * Strong knowledge of hotel management systems (PMS), revenue management techniques, and financial operations within the hospitality industry. * Excellent managerial communication skills with the ability to lead diverse teams effectively. * Multilingual or bilingual abilities are highly desirable for engaging with international guests. * Demonstrated expertise in overseeing daily hotel operations including front desk services, night audit procedures, and guest services standards. * Experience managing hospitality operations budgets along with human resources functions such as staffing, training, and employee development. * Exceptional customer service skills coupled with a professional demeanor in handling guest relations. * Familiarity with resort environments or large\-scale hospitality settings is preferred. * Ability to adapt quickly in a fast\-paced environment while maintaining attention to detail in all aspects of hotel management. Join us in creating memorable experiences for our guests through passionate leadership and operational excellence! Pay: $45,000\.00 \- $55,000\.00 per year Work Location: In person