Practice Support Specialist

**Remote Practice Support Representative – Healthcare** **Pay:** $16.00–$17.00 per hour **Location:** Remote (Decatur, AL candidates may be subject to onsite requirements) **Job Type:** Contract-to-Hire | 6 Months **Available Shifts (Central Time):** * 1st Shift: 7:00 PM – 3:30 AM CST | $16.00/hr * 4th Shift: 10:30 AM – 3:30 PM CST | $17.00/hr Overtime opportunities may be available but are never mandatory. **Job Description** Suna Solutions is seeking Practice Support Representatives to join our client's healthcare support team! This is a remote, contract-to-hire opportunity supporting physician offices and durable medical equipment (DME) providers with diagnostic testing services. We're looking for detail-oriented individuals with strong customer service skills, excellent phone etiquette, and ideally some experience in healthcare, medical offices, or medical terminology. **Responsibilities** * Handle high-volume inbound calls from physician offices and DME providers. * Assist with diagnostic testing orders, order status updates, and medical record inquiries. * Troubleshoot website navigation and medical testing device upload issues. * Process and validate testing orders, physician updates, and incomplete documentation. * Navigate multiple computer systems while maintaining accuracy. * Investigate and resolve failed faxes and order discrepancies. * Provide occasional web-based chat support. * Maintain professional, accurate communication with healthcare providers. **Qualifications** * High school diploma or equivalent required. * 1+ years of customer service or call center experience preferred. * Healthcare, medical office, medical assisting, or DME experience strongly preferred. * Familiarity with medical terminology and healthcare workflows is a plus. * Strong computer skills, including Microsoft Office and Excel. * Excellent communication, organization, and multitasking abilities. * Comfortable working in a fast-paced, high-volume phone environment. * Ability to learn new systems and processes quickly. **Additional Details** * Remote opportunity, subject to location-specific requirements. * Two openings available, one per listed shift. * Potential conversion to permanent employment after approximately 6 months/1,040 hours, depending on performance and business needs. * One-round interview process. * Optional overtime opportunities. **About Suna Solutions** Suna Solutions connects talented professionals with exciting career opportunities across a variety of industries. We are committed to providing a positive candidate experience and helping individuals find roles that align with their skills and career goals. Suna Solutions is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. Pay: $16.00 - $17.00 per hour Expected hours: 40.0 per week Benefits: * Health insurance Work Location: Remote