Process Trainer (E-commerce)

At **PineQ Lab Technology,** we are hiring for a **Process/Corporate Trainer (E\-Commerce)** Location: Pune, Kharadi Work Mode: Work from Office Working Days: 5\.5 Days Shift: Rotational Shifts Transportation: Both\-Side Cab Facility Budget: Up to 7\.5 LPA (Negotiable) **Job Summary** We are looking for a Process Trainer for its new project in International Seller Support / E\-commerce (Walmart). One should have strong training and facilitation skills, excellent English communication, and hands\-on experience in seller support operations. **Key Responsibilities** * Design and deliver onboarding training programs for new hires and upskilling sessions for existing employees. * Develop and maintain training manuals, presentations, SOPs, process workflows, and knowledge\-base materials. * Explain e\-commerce processes, operational tools, client policies, and quality standards effectively. * Conduct assessments and monitor trainee performance, learning progress, and knowledge retention. * Provide regular and constructive feedback to trainees. * Work closely with Operations Managers, Quality Teams, and client stakeholders to identify training gaps. * Maintain training attendance, progress trackers, batch reports, and compliance documentation. * Ensure trainees understand and follow international quality standards, SLAs, and operational benchmarks. * Support improvement initiatives based on post\-training performance and operational requirements. **Required Qualifications \& Skills** * Education: Any Graduate / Bachelor's Degree is mandatory. * Experience: Minimum 4\+ years of experience as a Process Trainer on paper in an International BPO, Seller Support, or E\-commerce process. * Strong knowledge of Seller Support, Merchant/Seller Onboarding, Inventory, Order Management, and Issue Resolution. * Excellent verbal and written English communication skills. * Strong presentation, facilitation, coaching, and interpersonal skills. * Good knowledge of training documentation, assessments, and performance tracking. * Ability to work with Operations, Quality, and client teams. * Comfortable working in rotational shifts and a 5\.5\-day working week. **Recruiter Name: Khushi** Email your resume to: **"khushi.agarwal@pineqlab.com" **Do Mention Your** current location current ctc expectations notice period how many years of experience you have as a trainer for international e\-commerce training.**