Client Support Specialist

We’re looking for an experienced Client Support Specialist to join a leading international law firm based in Auckland. Working closely with three Partners, you’ll take ownership of their billing, collections and client reporting, while building strong relationships with clients and teams across the firm. This is more than just a billing role. You’ll become a trusted point of contact for your Partners and their clients, with plenty of autonomy and variety in your day. What you’ll be doing * Managing end-to-end billing, from WIP reports and draft bills through to final invoicing * Working closely with Partners and legal teams on billing requirements * Managing collections and following up outstanding payments * Preparing client, billing and debtor reporting * Liaising directly with clients on billing and payment queries * Supporting monthly cash collection targets * Building strong relationships across the firm * Identifying opportunities to improve processes and ways of working You’ll bring experience in billing, collections or finance administration, ideally within legal or professional services. You’ll be organised, detail-focused and confident working with senior stakeholders, with a strong focus on providing great client service. This is a great opportunity to join a well-established international firm with a supportive and collaborative culture, while taking ownership of a role where you can really build relationships and make an impact. Interested? Apply now or get in touch for a confidential chat.