Department Operations Manager (FOH or BOH)

**Department Operations Manager (FOH or BOH)** **Chick-fil-A Detroit – First National Building** Chick-fil-A Detroit – First National Building is seeking a **Department Operations Manager** to lead either the **Front of House (FOH)** or **Back of House (BOH)** department in a fast‑paced, high‑volume environment. This leader will play a key role in developing people, driving operational excellence, and delivering remarkable guest experiences. **We are hiring for two separate positions — FOH Department Operations Manager and BOH Department Operations Manager. The role you are considered for will be determined based on your experience, strengths, and leadership background.** **The Role** As a Department Operations Manager, you will take ownership of your department’s daily performance, ensuring your area of the restaurant operates with excellence, consistency, and care. **Key Responsibilities** **Operational Leadership** * Lead daily FOH or BOH operations with a focus on accuracy, speed, quality, and safety * Maintain Chick-fil-A brand standards in hospitality, food safety, cleanliness, and professionalism * Ensure strong shift execution and readiness across your department **Team Development** * Recruit, train, coach, and mentor team members and shift leaders * Build a culture of ownership, teamwork, and genuine hospitality * Support performance management and ongoing development **Business Stewardship** * Manage labor efficiency, productivity, and staffing levels * Support inventory management, waste control, and cost stewardship * Execute systems that drive consistency and operational excellence **Culture & Guest Experience** * Model Chick-fil-A’s values through servant leadership * Champion a positive, supportive work environment * Ensure guests experience fast, friendly, and genuinely caring service **What We’re Looking For** * **3–5+ years of leadership experience** in restaurant, retail, or hospitality * Experience leading either a kitchen team (BOH) or a guest-facing service team (FOH) * Proven ability to lead in fast‑paced, high‑volume environments * Strong communication, coaching, and problem‑solving skills * Solid understanding of labor management and operational systems * A passion for hospitality and developing people **Why Join Us?** This role is more than a job—it’s an opportunity to partner with a local Owner/Operator and help shape the culture and performance of two downtown locations! * Leadership development and growth pathways * Direct partnership with a local Owner/Operator * Sundays off * Opportunity to develop future leaders and impact the community **Location** Chick-fil-A – Inside The First National Building 660 Woodward Ave, Detroit, MI 48226 Pay: Up to $60,000.00 per year Benefits: * Employee discount * Paid time off * Paid training Work Location: In person