E-Commerce Warehouse Manager

**Job Summary** Our client is a growing multi-channel e-commerce business selling products through Amazon, Walmart Marketplace, other online marketplaces, and its own e-commerce website. The company is seeking an experienced and hands-on Warehouse Manager to oversee inventory management, order fulfilment, shipping operations, returns processing, and warehouse team performance across its sales channels. The successful candidate will ensure that inventory is accurately managed, customer orders are processed efficiently, products are dispatched within required timelines, and warehouse activities support the company's overall sales and customer satisfaction objectives. This role requires more than traditional warehouse supervision. The ideal candidate must understand the relationship between physical inventory, online product availability, marketplace orders, shipping deadlines, and customer delivery expectations. The Warehouse Manager will be responsible for establishing efficient warehouse processes, maintaining accurate stock records across connected platforms, preventing fulfilment errors, controlling operational costs, and ensuring that the warehouse can support changing order volumes across multiple sales channels. **Key Responsibilities** A. E-Commerce Order Fulfilment * Oversee the end-to-end fulfilment of orders received through Amazon, Walmart Marketplace, other online marketplaces, and the company's e-commerce website. * Ensure all orders are accurately picked, packed, labelled, and dispatched within the applicable marketplace and company deadlines. * Monitor incoming orders, pending fulfilment, processing queues, and dispatch backlogs across sales channels. * Establish clear workflows for order prioritisation, picking, packing, quality checks, and shipment confirmation. * Ensure the correct products, quantities, variants, and packaging are used for every customer order. * Identify and resolve fulfilment errors, missing items, incorrect shipments, and delayed orders. * Monitor order fulfilment performance across individual sales channels and address recurring operational issues. * Coordinate warehouse activities to accommodate fluctuations in order volumes, promotional campaigns, and seasonal demand. * Ensure accurate order status updates and shipment confirmations in the relevant systems. B. Inventory Management and Stock Synchronisation * Maintain accurate physical inventory records and ensure alignment with inventory management systems and connected sales channels. * Monitor stock levels across all sales channels to prevent overselling, avoidable cancellations, and inaccurate product availability. * Ensure inventory adjustments, product receipts, dispatched orders, returns, and damaged stock are promptly recorded. * Conduct regular cycle counts, physical inventory checks, and stock reconciliation exercises. * Investigate discrepancies between physical stock, warehouse records, and marketplace inventory figures. * Maintain accurate product SKUs, barcodes, storage locations, and inventory movement records. * Monitor fast-moving, slow-moving, and low-stock products to support replenishment planning. * Collaborate with procurement and purchasing teams to maintain adequate stock levels and reduce preventable stockouts. * Ensure returned, damaged, reserved, and non-sellable inventory is appropriately classified and excluded from available-to-sell stock where applicable. * Review inventory accuracy and synchronisation issues and coordinate their resolution with the relevant teams. C. Marketplace and E-Commerce Platform Operations * Oversee warehouse-related order processing activities across Amazon Seller Central, Walmart Seller Center, and the company's other sales platforms. * Work with the company's order management, inventory management, and warehouse management systems to ensure accurate order processing and stock updates. * Monitor order statuses, fulfilment queues, shipment confirmations, and inventory records across connected platforms. * Identify discrepancies between marketplace orders and warehouse inventory and resolve them promptly. * Ensure orders are processed in line with applicable marketplace fulfilment requirements and dispatch deadlines. * Coordinate with e-commerce operations personnel to resolve inventory synchronisation issues, processing errors, and order exceptions. * Maintain accurate operational records to support order tracking, inventory reconciliation, and performance reporting. * Support the implementation and improvement of standard operating procedures for multi-channel order management. * Experience with Veeqo or comparable multi-channel inventory and shipping platforms is an advantage. Familiarity with repricing tools such as Aura Repricer is also beneficial where the warehouse role requires coordination with the wider marketplace operations team. D. Shipping, Dispatch and Carrier Management * Coordinate daily dispatch activities across all sales channels, ensuring that completed orders are handed over to the appropriate carriers on time. * Generate or oversee the preparation of shipping labels, packing documentation, and tracking information through the company's designated systems. * Ensure orders are packed in accordance with product requirements and the relevant shipping service. * Coordinate with courier companies, shipping providers, and third-party logistics partners. * Monitor carrier collection schedules, dispatch cut-off times, delayed shipments, and shipping exceptions. * Ensure tracking information and shipment confirmations are accurately recorded in the appropriate systems. * Investigate lost packages, failed deliveries, shipping errors, and damaged goods. * Review shipping costs and identify opportunities to improve efficiency without compromising delivery reliability. * Maintain dispatch records and provide visibility into outstanding shipments and unresolved logistics issues. E. Returns, Refunds and Reverse Logistics * Oversee the receipt, inspection, documentation, and processing of returned products from marketplace and direct website customers. * Ensure returned items are assessed and classified as resalable, damaged, defective, or non-sellable. * Update physical and digital inventory records following the processing of returned goods. * Coordinate with customer service and e-commerce teams to investigate return-related issues. * Identify recurring return reasons associated with incorrect picking, damaged products, packaging failures, or warehouse handling errors. * Ensure returned inventory is processed within agreed turnaround times. * Recommend corrective measures to reduce preventable returns, inventory losses, and customer complaints. F. Warehouse Team Management * Supervise and coordinate warehouse personnel responsible for receiving, inventory handling, picking, packing, quality checks, and dispatch. * Allocate daily responsibilities based on order volumes, staffing levels, and operational priorities. * Establish clear productivity and accuracy expectations for warehouse employees. * Monitor attendance, output, order accuracy, adherence to procedures, and overall team performance. * Train team members on warehouse systems, inventory procedures, product handling, packaging standards, and workplace safety. * Conduct regular performance reviews and provide constructive feedback to improve individual and team results. * Address performance gaps and implement appropriate corrective actions. * Promote accountability, teamwork, operational discipline, and continuous improvement. * Ensure warehouse resources are allocated effectively during high-volume periods. * G. Warehouse Organisation and Process Improvement - Maintain an organised warehouse layout that supports efficient product storage, retrieval, picking, and packing. - Establish appropriate storage and product-location procedures based on SKU characteristics, order frequency, and handling requirements. - Ensure packaging materials, labels, and other fulfilment supplies are available to support daily operations. - Introduce quality-control checks to minimise incorrect shipments, missing items, and product damage. - Develop and maintain standard operating procedures for receiving, storage, inventory control, order fulfilment, dispatch, and returns. - Identify bottlenecks in warehouse workflows and implement practical improvements. - Reduce unnecessary handling, inventory losses, packaging waste, and avoidable fulfilment costs. - Ensure warehouse activities remain aligned with business growth and changing order volumes. H. Performance Reporting and Operational Control - Prepare daily, weekly, and monthly reports covering inventory accuracy, order fulfilment, dispatch performance, returns, and warehouse productivity. - Track outstanding orders, processing backlogs, inventory discrepancies, and shipping exceptions. - Monitor performance by sales channel where the available systems support channel-level reporting. - Analyse recurring operational issues and implement preventive measures. - Monitor labour utilisation, shipping expenses, packaging costs, and other relevant warehouse operating costs. - Provide management with regular updates on warehouse performance, operational risks, resource requirements, and improvement opportunities. - Use data and operational reports to support informed decision-making. I. Warehouse Safety and Asset Protection - Maintain a clean, organised, and secure warehouse environment. - Ensure compliance with applicable workplace health and safety requirements. - Implement procedures to prevent theft, stock loss, product damage, and unauthorised access. - Ensure warehouse equipment and material-handling tools are used appropriately. - Report incidents, identify hazards, and implement corrective actions. - Ensure employees follow established safety procedures and product-handling standards. 3. Required Qualifications and Experience - A minimum of 1-3 years of relevant experience in warehouse management, e-commerce fulfilment, inventory control, or logistics operations. - Demonstrable experience supporting online retail businesses that sell through multiple marketplaces or sales channels. - Hands-on experience managing the fulfilment of orders received through Amazon, Walmart Marketplace, or comparable online marketplaces. - Experience managing inventory across a warehouse and connected e-commerce sales channels. - Proven ability to supervise warehouse employees and manage daily operational priorities. - Practical knowledge of stock reconciliation, SKU management, picking, packing, dispatch, and returns processing. - Experience using inventory management systems, warehouse management systems, order management platforms, or shipping software. - Experience monitoring operational KPIs and implementing process improvements. - Familiarity with carrier coordination, shipment tracking, and fulfilment service-level requirements. A qualification in Supply Chain Management, Logistics, Business Administration, or Operations Management is an advantage. 4. Technical Skills and Platform Experience The ideal candidate should have experience with several of the following, depending on the client's systems: \*Amazon Seller Central:\* Marketplace order workflows, fulfilment status monitoring, and inventory coordination. \*Walmart Seller Center:\* Order processing, inventory accuracy, and shipping compliance. \*Veeqo or similar platforms:\* Multi-channel order management, inventory tracking, and shipping coordination. \*E-commerce platforms:\* Shopify or comparable website commerce systems. \*Warehouse and inventory systems:\* Stock control, SKU tracking, cycle counts, and reconciliation. \*Shipping systems:\* Carrier selection, label generation, dispatch records, and shipment tracking. \*Reporting tools:\* Microsoft Excel, Google Sheets, and operational dashboards. The candidate should be comfortable learning new systems and coordinating with e-commerce operations personnel to resolve order and inventory issues. 5. Required Competencies - Strong warehouse and operational management capabilities. - Excellent organisational and time-management skills. - High attention to detail and a commitment to inventory accuracy. - Strong analytical and problem-solving abilities. - Effective team leadership and performance management. - Good written and verbal communication. - Ability to manage competing priorities and fulfilment deadlines. - Strong accountability, integrity, and decision-making. - A customer-focused mindset and commitment to continuous improvement. 6. Working Conditions and Compensation \*Location:\* Lewisville, Texas, United States. \*Work Arrangement:\* On-site. \*Proposed Schedule:\* 9:00 AM–6:00 PM, Texas local time, subject to confirmation of break arrangements and any applicable scheduling requirements. \*Compensation Budget:\* $2,000–$2,300 monthly, subject to confirmation of the employment arrangement and applicable US wage and overtime requirements. Candidates must meet the client's applicable work authorisation requirements. 7. Application Instructions Interested candidates should submit an updated CV highlighting their experience in e-commerce warehouse operations, inventory management, online order fulfilment, shipping coordination, warehouse systems, and team supervision. To: folashade@baaraku.com CC: wuraola@baaraku.com; esther@baaraku.com \*Email Subject:\* Application – E-Commerce Warehouse Manager Candidates should highlight measurable achievements, particularly improvements in inventory accuracy, fulfilment speed, order accuracy, dispatch performance, cost efficiency, and warehouse team productivity. Baaraku Staffing Solutions welcomes applications from qualified professionals whose experience aligns with the operational needs of this opportunity. Pay: $25,000.00 - $30,000.00 per year Work Location: In person