Customer Service Representative

We are looking for a detail-oriented and personable Customer Service Representative to join our team. In this role, you will be responsible for handling client inquiries, processing orders, resolving issues, and ensuring a smooth experience for every customer. We specialize in the careful repackaging and reliable shipping of high-quality seafood products. **Key Responsibilities:** * Respond to customer inquiries regarding orders, shipping, and product details * Process orders accurately and ensure timely coordination with the packing and logistics teams * Investigate and resolve order issues, shipment delays, or customer complaints with professionalism and urgency **Qualifications:** * Previous experience in a customer service or order fulfillment role * Strong written and verbal communication skills * Ability to multitask in a fast-paced environment * Handles last-minute changes with confidence * Strong computer skills including proficiency with Microsoft Office (Word, Excel) * Familiarity with CRM systems, order management platforms, and shipping logistics is a plus Pay rate based on relevant experience and qualifications. Pay: From $20.00 per hour Benefits: * 401(k) matching * Health insurance * Paid time off Work Location: In person