Account Manager

**Account Manager – Digital Marketing Agency** Hybrid/Remote **About Lizard Marketing** Lizard Marketing is a Charlotte\-based digital marketing agency helping home service businesses (pest control, lawn care, HVAC, plumbing, and more) grow through SEO, paid search, and web strategy. We're transparent, we're innovators, and we're partners, both with our clients and with each other. **About the Role** We're looking for an Account Manager to own a portfolio of client relationships and be the trusted point person guiding them through their growth journey with Lizard. You'll balance relationship\-building with project coordination, making sure clients feel heard, informed, and confident in the results we're delivering for them. **What You'll Do** * Lead regular check\-in calls and proactively share wins with clients, don't wait for them to ask * Deliver performance reviews on a weekly, monthly, quarterly, and annual cadence * Spot growth opportunities and introduce clients to other Lizard services that fit their goals * Build real relationships with clients, know their business goals and the personal details that matter to them * Coordinate deliverables between clients and our internal fulfillment teams, keeping timelines clear on both sides * Keep accurate, up\-to\-date records of client strategy and campaign status in our CRM * Monitor account health and flag any at\-risk signals early * Champion the metrics that matter most to each client's growth **What Success Looks Like** Our best Account Managers keep client retention above 90%, respond to client needs with urgency and care, and make sure the great work happening behind the scenes is visible and valued by the people paying for it. **What We're Looking For** * Experience in account management, client services, or a related client\-facing role (agency experience a plus) * Strong communicator who can build trust quickly and deliver both good news and hard news with confidence * Highly organized, comfortable juggling multiple client relationships and deadlines at once * Self\-starter who takes ownership rather than waiting to be told what's next * Comfortable learning new tools and platforms (CRM, reporting dashboards, Google certifications) Pay: $55,000\.00 \- $65,000\.00 per year Benefits: * Flexible schedule * Health insurance * Paid time off * Work from home Work Location: Remote