US Operations Coordinator

**Start Date:** ASAP **Remote:** Michigan Remote with occasional travel within the US for team offsites and productions. **Reporting to:** US Operations Lead **Contract type:** Permanent, full time (5 days) **Salary:** $55k / year **Working hours:** 40 hours a week including a paid lunch hour. Flexible start (between 8am and 10am and finish between 4pm and 6pm) times. **Who we are:** At MOTH we're here for cocktails, company, and conversation. That's why we make the most delicious cocktails in a can \- so that special mix can happen anywhere. Hands up \- we're obsessive. Every sip delicious and distinguished. Our cocktails are classics, and our ingredients are second to none. At the same time \- we're not snobbish. We don't talk in master mixologist lingo. We have no fancy bar or dress\-code. And we believe in fair prices for great drinks. Because when you've got good friends and fine blends, what more do you need? Mix of total happiness. MOTH. MOTH is one of the fastest growing FMCG brands, re\-writing the rules of RTD cocktails and facing unprecedented growth. Our success is down to the work that our magic MOTHs do, we hire exceptional people to do exceptional things. Our team globally has grown to more than 60 people and we're not stopping there, we’re looking for a superstar US Operations Executive to join the journey! **The role:** We are seeking a US Operations Executive to provide practical day\-to\-day support to the US team, working under the guidance of the US Ops Lead. The role focuses on helping to keep orders, logistics updates, supplier communications, trackers, and operational tasks moving smoothly. This is a support\-focused role suited to someone organised, detail conscious, and comfortable following up with internal teams, suppliers, and logistics partners. **Key responsibilities:** Operational Support \& Service Coordination: * Provide administrative and coordination support to the US Ops Lead and wider US operations team. * Update order, stock, delivery, and issue trackers accurately and on time. * Help monitor order progress, delivery updates, and stock availability, highlighting any issues to the US Ops Lead. * Follow up with internal teams to gather information, confirm actions, and keep operational tasks moving. * Assist with basic reporting, data checks, and preparation of operational updates for the US Ops Lead. * Support the resolution of day\-to\-day service issues by collecting information, logging updates, and following up on agreed actions. Local Logistics \& Supplier Communications: * Support day\-to\-day communication with US suppliers, logistics partners, distributors, and warehousing contacts. * Request and share delivery updates, shipment information, order confirmations, and supplier responses. * Help track inbound and outbound movements, flagging delays or missing information to the US Ops Lead. * Maintain simple communication logs and follow\-up lists so open supplier and logistics queries are visible. * Assist with chasing purchase order updates, delivery schedules, lead\-time information, and proof of delivery where required. * Escalate recurring delays, unclear supplier responses, or logistics issues to the US Ops Lead for guidance. Key Performance Indicators (KPIs): * Trackers and reports kept accurate and up to date * Supplier and logistics queries followed up in a timely way * Delivery, order, and stock issues flagged promptly * Clear and consistent updates provided to the US Ops Lead * Open actions logged, chased, and closed where possible **Who you are:** * Some experience in an operations, supply chain, logistics, customer service, administration, or coordination role. * Strong organisational skills and good attention to detail. * Methodical, accurate and reliable, with strong organisational skills. You take pride in keeping spreadsheets, trackers, order notes and follow\-up lists up to date. * Confident writing clear emails and following up politely with suppliers, logistics partners, and internal teams. * Comfortable using Excel or similar tools, experience with ERP, stock, or order management systems would be helpful but is not essential. * Willing to learn US operations processes and ask for guidance where needed. * Helpful, approachable and eager to support the team. You bring a strong service focus and a collaborative, willing\-to\-learn attitude. **Benefits:** * **Bonus** \- up to 15% subject to personal and Company Performance, paid annually * **401(k)** – 3% employer contribution * **Annual Leave** – Competitive PTO (\+ your birthday off) (\+ 2 life admin days) * **Learning and development** \- Personal annual learning and development budget of $2,000 (alongside companywide training) **Diversity \& Inclusion:** At MOTH we are committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds, regardless of age, disability, gender, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are proud to be an equal opportunities employer and strive to ensure a fair and supportive recruitment process for all candidates. We will ask you during the application process if you require any adjustments which will have no bearing on the outcome of your application. Pay: $55,000\.00 per year Work Location: In person