Customer Service, Dispatch, & Billing Coordinator

Peters Heating \& Air Conditioning is seeking a Customer Service, Dispatch, \& Billing Coordinator for our Hendersonville location. This position is responsible for providing exceptional customer service while coordinating and dispatching service technicians, scheduling service appointments, processing service billing, and performing various administrative duties. As one of the first points of contact for Peters customers, this individual plays an important role in creating a positive customer experience. The ideal candidate will have an upbeat, professional, and outgoing personality, strong communication skills, attention to detail, and the ability to remain organized in a fast\-paced environment. **Duties and Responsibilities** **Customer Service \& Reception** * Answer incoming telephone calls promptly, professionally, and courteously. * Serve as a primary point of contact for customers requesting service. * Listen to customer concerns and gather accurate information regarding service needs. * Greet customers and visitors in a professional and welcoming manner. * Respond to customer questions and concerns and direct issues to the appropriate department or manager when necessary. * Follow up with customers regarding appointments, service needs, estimates, and scheduling. * Provide a positive and professional customer experience in every interaction. **Dispatching \& Scheduling** * Schedule service appointments based on customer needs, technician availability, location, and urgency. * Dispatch service technicians efficiently and effectively. * Monitor technician schedules and make adjustments as needed throughout the day. * Communicate schedule changes and updates to technicians, customers, and management. * Coordinate emergency and priority service calls as directed. * Maintain accurate customer and service information in the company's service management system. * Communicate effectively with Service Technicians and Manager regarding job status, customer needs, and scheduling. **Service Billing \& Payments** * Process and prepare service invoices accurately and in a timely manner. * Review completed service tickets for accuracy and completeness prior to billing. * Verify labor, materials, equipment, service charges, discounts, and other applicable charges are accurately reflected on invoices. * Process customer payments and accurately record payments received. * Assist with resolving billing questions and discrepancies. * Follow up on missing information needed to complete service billing. * Maintain accurate billing records and documentation. * Coordinate with the Manager, technicians, and accounting department regarding billing issues and corrections. * Assist with customer account questions related to service invoices and payments. **Administrative Duties** * Maintain accurate service records and documentation. * Perform data entry and other general office duties as assigned. * Utilize Microsoft Office and company software to complete daily responsibilities. * Maintain confidentiality of customer and company information. * Assist the Service Department with various administrative tasks and projects. * Follow all company policies, procedures, and safety requirements. Required Qualifications * High school diploma or equivalent preferred. * Previous customer service, dispatching, scheduling, billing, or office experience preferred. * Strong verbal and written communication skills. * Professional and courteous telephone manner. * Working knowledge of Microsoft Office, including Outlook, Word, and Excel. * Strong organizational and time\-management skills. * Excellent attention to detail and accuracy, particularly with billing and financial information. * Ability to multitask and prioritize responsibilities in a fast\-paced environment. * Ability to work effectively as part of a team. * Ability to remain calm and professional when dealing with difficult or time\-sensitive situations. * Ability to learn and effectively use company software and service\-management systems. Preferred Qualifications * Experience in HVAC, plumbing, electrical, construction, or another service\-related industry. * Previous experience dispatching field service technicians. * Previous service billing or accounts receivable experience. * Familiarity with scheduling, dispatch, or service\-management software. * Experience processing customer payments. Job Type: Full\-time Pay: $23\.00 \- $26\.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Referral program * Vision insurance Ability to Commute: * Hendersonville, TN 37075 (Required) Ability to Relocate: * Hendersonville, TN 37075: Relocate before starting work (Required) Work Location: In person