Italian Delivery Coordinator

Job Summary Bamonte's is seeking an organized and dependable Italian Delivery Coordinator to manage food delivery operations, coordinate incoming orders, and ensure customers receive their meals accurately and on time. This role supports restaurant operations by communicating with kitchen staff and delivery personnel, monitoring order progress, organizing dispatch schedules, and maintaining high standards of customer service and food quality. Key Responsibilities * Coordinate delivery orders received through phone calls, online platforms, and other ordering channels. * Verify order details, customer information, delivery addresses, and special instructions. * Communicate with kitchen staff to monitor food preparation and estimated completion times. * Organize delivery schedules and assign orders to available delivery drivers. * Ensure orders are checked for accuracy, completeness, packaging, and presentation before dispatch. * Monitor delivery progress and communicate updates to customers when necessary. * Coordinate with drivers to resolve delivery delays, incorrect addresses, and other service issues. * Maintain accurate delivery records, order logs, and dispatch documentation. * Process customer payments and assist with order adjustments according to company procedures. * Respond professionally to customer questions and delivery-related concerns. * Monitor packaging materials and other delivery supplies and report replenishment needs. * Follow food safety standards for packaging, handling, and transporting prepared meals. * Collaborate with restaurant management to improve delivery efficiency and service quality. * Assist with routine opening, closing, and order reconciliation duties. Qualifications * High school diploma or equivalent preferred. * Previous experience in restaurant operations, delivery coordination, dispatch, or customer service preferred. * Strong communication and organizational skills. * Basic computer, POS, and online ordering system knowledge. * Ability to multitask in a fast-paced restaurant environment. * Strong attention to detail and problem-solving abilities. * Ability to coordinate effectively with drivers and kitchen staff. * Reliable attendance and a professional attitude. Preferred Skills * Experience coordinating food deliveries for Italian restaurants or similar food-service businesses. * Familiarity with delivery management platforms and dispatch procedures. * Knowledge of Italian menu items and common customer requests. * Strong time-management and prioritization skills. * Ability to handle customer concerns calmly and professionally. * Understanding of food packaging and temperature-control practices. * Commitment to accurate orders and timely delivery service. Work Environment * Restaurant office, order counter, and food dispatch area. * Frequent interaction with customers, kitchen employees, and delivery drivers. * Fast-paced environment during lunch, dinner, and peak delivery periods. * Extended periods of standing, walking, and computer-based order monitoring. * Flexible scheduling, including evenings, weekends, and holidays as needed. Benefits * Competitive hourly pay. * Flexible scheduling options. * Employee meal discounts, where available. * On-the-job training and development opportunities. * Supportive and collaborative team environment. * Opportunities for career advancement in restaurant and delivery operations. About the Company Bamonte's is a well-known Italian restaurant in Williamsburg, Brooklyn, recognized for its traditional Italian-American dining experience. The Italian Delivery Coordinator supports efficient restaurant operations by organizing delivery orders, coordinating dispatch activities, and maintaining communication between the kitchen, drivers, and customers. This position helps ensure reliable service, accurate orders, and a positive customer experience. Pay: $18.00 - $24.00 per hour Expected hours: 37.0 per week Benefits: * Relocation assistance Work Location: In person