Hotel Front Desk Supervisor

**Overview** Join our dynamic hospitality team as a Hotel Front Desk Supervisor, where you will lead the front desk operations with positive energy, professionalism, and a passion for guest service excellence. In this pivotal role, you will oversee daily guest interactions, coordinate reservations, and ensure smooth check\-in and check\-out processes. Your leadership will set the tone for a welcoming atmosphere, fostering guest satisfaction and operational efficiency. If you thrive in a fast\-paced environment and have a knack for hospitality management, this is your opportunity to shine and make a lasting impact on our guests’ experience. **Duties** * Supervise front desk staff to deliver exceptional guest services with enthusiasm and professionalism. * Manage reservations using property management systems (PMS)\- OPERA/Oracle similar platforms, ensuring accuracy and efficiency. * Handle guest inquiries via phone and in person, providing clear, friendly communication and resolving issues promptly. * Oversee night audit procedures to ensure financial accuracy and reporting integrity. * Implement hotel emergency procedures swiftly and effectively to guarantee guest safety at all times. * Coordinate with housekeeping, maintenance, and other departments to meet guest needs seamlessly. * Keep an organized inventory and maintain proper levels of courtesy supplies as well as office supplies. * Maintain detailed records of guest interactions, complaints, and resolutions to improve service quality continually. **Experience** * Proven experience in hospitality management or front desk supervision within IHG hotels. * Strong knowledge of hotel management systems such as OPERA or similar property management software highly preferred. * Excellent customer service skills with a focus on problem\-solving and client communication. * Multilingual or bilingual abilities are highly desirable to enhance guest relations across diverse populations. * Familiarity with hotel emergency procedures, night audit processes, and guest services standards. * Previous resort experience is advantageous for understanding high\-volume guest environments. * Demonstrated leadership capabilities in managing front desk teams and maintaining high standards of hospitality excellence. Embark on this exciting journey where your energy fuels memorable guest experiences! We’re committed to supporting your growth with comprehensive training in hospitality management, customer service excellence, and leadership development—making every day rewarding for both you and our valued guests. Pay: $18\.00 \- $20\.00 per hour Expected hours: 30\.0 – 40\.0 per week Benefits: * Employee discount * Paid time off Experience: * Hotel Supervisory: 1 year (Required) * IHG / Opera PMS: 1 year (Required) Shift availability: * Day Shift (Required) * Night Shift (Required) * Overnight Shift (Preferred) Work Location: In person