Assistant General Manager( Must have Hotel Experience)

**Job Overview** Holiday Inn Bloomington\-University Area is hiring an Assistant General Manager for our 118\-room full\-service hotel just off I\-69, minutes from Indiana University, Memorial Stadium, and Assembly Hall. You'll work alongside the General Manager to run daily operations across the front desk, housekeeping, maintenance, our Burger Theory restaurant, and our 2,500 square foot ballroom. The ballroom hosts meetings, banquets, and social events for up to 200 guests. Much of our business follows the IU calendar, from game days and graduation to campus visits and conferences, plus corporate and group travel. We're looking for a hands\-on leader who takes charge, works the floor with the team, and steps in wherever the hotel needs help. **Responsibilities** * Help lead daily operations across the front desk, housekeeping, maintenance, and restaurant, and serve as the manager in charge when the General Manager is off property * Run banquet and meeting operations: review event orders, coordinate setups and breakdowns, staff each event properly, and be on the floor to make sure it goes right * Plan ahead for the university calendar, including IU football and basketball game days, graduation, move\-in, and family weekends, so staffing, supplies, and rooms are ready for sold\-out nights * Recruit, hire, train, and coach associates, build schedules around occupancy and events, and hold the team accountable to standards * Keep the hotel in line with IHG brand standards, prepare for quality audits, and use guest feedback to raise satisfaction scores * Handle guest concerns personally and resolve them on the spot * Manage labor, payroll review, purchasing, inventory, and cash handling with accuracy * Support group and local sales with university departments, corporate accounts, and event clients * Cover manager on duty shifts, including nights, weekends, and holidays, and jump in at the front desk, in housekeeping, or in the banquet room when the day calls for it **Qualifications** * Hotel experience is required, with at least 3 years as an Operations Manager, Front Office Manager, or in a similar hotel management role * IHG, Hilton, or Marriott brand experience strongly preferred * Full\-service hotel experience preferred, especially with restaurant, bar, or banquet operations * A hands\-on leader who takes charge, makes decisions, and works alongside the team rather than from the back office * Working knowledge of hotel property management systems, scheduling, payroll, and basic P\&L reports * Strong guest service and problem\-solving skills, and calm under pressure on sold\-out weekends * Flexible schedule, including nights, weekends, holidays, and IU event weekends * Able to be on your feet for long periods and help with physical work like setting banquet rooms * ServSafe or food handler certification is a plus If you've led a front office or hotel operations team and you're ready for the next step, we'd like to hear from you. This role is a strong step toward General Manager and gives you real experience across every part of a full\-service hotel. Pay: $45,000\.00 \- $55,000\.00 per year Benefits: * Employee discount * Flexible schedule * Paid time off Application Question(s): * How many years have you worked in hotel management as an Operations Manager, Front Office Manager, or similar role? * This role covers manager on duty shifts, including nights, weekends, holidays, and IU game days. Can you work that schedule? * Can you reliably commute to Bloomington, IN, or relocate before your start date? Yes/No. Looking for: Yes * Which hotel brands have you worked for as a manager? * Have you worked at a full\-service hotel with a restaurant, bar, or meeting space? * Have you managed banquet or meeting events, including event orders, setups, and staffing? * Tell us about a time you took charge of a sold\-out night, a big event, or a short\-staffed shift. What did you do? Ability to Commute: * Bloomington, IN 47404 (Required) Ability to Relocate: * Bloomington, IN 47404: Relocate before starting work (Required) Work Location: In person