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MABASA / INDEED

General Manager

Hampton Inn & Suites Wilkes-Barre, PA

Location
Tunkhannock, PA, US
Work type
fulltime
Source publication date
Original publication date not confirmed
Source closing date
Not supplied — check original advert

Job description from the source

**Join Our Team!** We are seeking an experienced, results\-driven **General Manager** to lead our property with a focus on exceptional guest experiences, team development, and operational excellence. The ideal candidate is a hands\-on leader who thrives in a fast\-paced hospitality environment and is committed to delivering outstanding service. Key Responsibilities * Oversee all aspects of daily hotel operations, including Front Desk, Housekeeping, Maintenance, and Guest Services. * Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns. * Recruit, train, coach, and develop a high\-performing team while fostering a positive workplace culture. * Implement revenue management strategies to maximize occupancy and average daily rate (ADR). * Ensure compliance with brand standards, company policies, and all local, state, and federal regulations. * Monitor property appearance, cleanliness, safety, and maintenance to ensure a welcoming environment. * Build strong relationships with guests, employees, vendors, and community partners. * Lead by example, promoting teamwork, accountability, and exceptional customer service. * Coordinate with sales and marketing teams to drive business growth and increase occupancy. * Perform additional duties as needed to support successful hotel operations. Qualifications * Excellent leadership, communication, and organizational skills. * Proven ability to lead, motivate, and develop teams. * Exceptional problem\-solving and decision\-making abilities. * Flexible schedule, including evenings, weekends, and holidays as business needs require. Compensation \& Benefits * Paid time off (PTO) * Health, dental, and vision insurance * 401(k) with company match * Employee hotel discounts * Professional development and advancement opportunities * Supportive team environment Why Join Us? If you're passionate about hospitality, enjoy leading teams, and are committed to creating memorable guest experiences, we'd love to hear from you. Join a company that values leadership, team work and guest satisfaction. **Apply today and help lead our hotel to continued success!** Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Work Location: In person

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