Client Experience Coordinator

**Client Experience Coordinator \| Part Time** The Beauty Headquarters is seeking a professional, organized, personable Client Experience Coordinator to support our clients throughout their booking and recovery experience. We are a beauty focused brand and would love someone who genuinely enjoys beauty, aesthetics, cosmetic surgery, wellness, and social media. Previous experience in the plastic surgery industry is not required, but familiarity with the industry is a major plus. **Responsibilities** * Answer incoming lead calls and assist prospective clients with services, pricing, availability, and the booking process **Respond to new client inquiries and follow up with prospective clients** Assist prospective clients throughout the booking process **Create and send client invoices and maintain accurate reservation information** Communicate with clients before and throughout their recovery experience **Respond to company emails, texts, and other client communications in a timely and professional manner** Schedule and coordinate lymphatic massages **Coordinate transportation for airport pickups, pre op appointments, surgery appointments, follow up appointments, and departures** Confirm appointments and scheduled services with clients and providers **Maintain organized client schedules and reservation records** Communicate important updates and client requests to the appropriate team members **Follow The Beauty Headquarters policies, procedures, scripts, and customer service standards** Escalate medical questions or concerns to the appropriate licensed healthcare professional **Our Ideal Candidate** You are warm, polished, confident, dependable, and extremely organized. You genuinely enjoy the beauty and aesthetics industry and understand the importance of providing an elevated client experience. You are comfortable speaking on the phone, following up with leads, managing multiple schedules, communicating with different service providers, and working independently. You pay close attention to details and take initiative without needing constant supervision. Experience in customer service, hospitality, beauty, aesthetics, cosmetic surgery, med spas, plastic surgery offices, reservations, concierge services, or sales is preferred. **Bonus If You** * Have an interest in beauty, aesthetics, or plastic surgery **Understand common cosmetic surgery terminology** Have worked for a med spa, plastic surgery office, beauty brand, recovery service, or similar company **Have experience with Shopify, PocketSuite, scheduling software, or CRM systems** Have a strong understanding of luxury customer service and presentation Job Type: Part TimePay: $15\.00 per hourExpected Hours: Approximately 20 hours per weekLocation: Remote Pay: From $12\.00 per hour Benefits: * Work from home Work Location: Remote