Customer Service Representative

Our customers contact us because they need information, an update, or help getting a request to the right person. The **Customer Service Representative** will make that process straightforward by listening carefully, recording accurate details, and keeping customers informed. This role supports a Louisville technology and systems business, but technical knowledge is not required. You will work with service, account, administrative, and technical teams, passing specialist questions to colleagues who can resolve them. ***The conversations you will manage*** * Answer inbound customer calls professionally. * Respond to service questions by email. * Confirm customer and account information. * Record conversations within the customer-management system. * Provide updates using approved company information. * Create service requests with clear and complete notes. * Follow up when additional information becomes available. * Escalate urgent or sensitive matters appropriately. The position will suit someone who enjoys speaking with different people, can type while holding a conversation, and takes ownership of follow-up work. A calm approach is important when a customer is frustrated or unsure. Confidence using email and everyday computer systems will also be useful. Paid onboarding will introduce the company’s services, customer procedures, call-handling standards, recordkeeping expectations, and escalation process. Ongoing coaching will help you improve the quality, accuracy, and efficiency of your customer interactions. This is a full-time, on-site position in Louisville, working **Monday through Friday from 8:30 a.m.–5:00 p.m.** Pay is **$19.75–$23.75 per hour**, depending on relevant capabilities and customer-facing experience. If you would enjoy becoming a reliable point of contact for customers and colleagues, submit your current resume for the Customer Service Representative opportunity. Applications are welcomed from qualified candidates of every background. Pay: $19.75 - $23.75 per hour Expected hours: 40.0 per week Benefits: * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Professional development assistance * Vision insurance Work Location: In person