Remote RPM Pateint Service Representative

**Remote Patient Service Representative** ========================================= **Remote \| Full\-Time and Part\-Time 1099 Contractor Openings** 1st Call Practice Solutions is seeking a dependable, patient\-focused **Remote Patient Service Representative** to support Remote Patient Monitoring (RPM) and Remote Therapeutic Monitoring (RTM) programs for physician practices. This is an **entry\-level, non\-clinical healthcare position** ideal for someone with strong communication, organization, and customer\-service skills. Training will be provided. ### **What You'll Do** * Contact patients identified by their healthcare provider for RPM and RTM programs * Explain the program using approved scripts and obtain/document patient consent * Assist patients with basic program enrollment and onboarding * Monitor patient participation and incoming data through remote monitoring platforms * Contact patients who are missing required readings or participation * Complete routine patient outreach and follow\-up calls * Ask approved monitoring questions and accurately document patient responses * Escalate abnormal readings, symptoms, or clinical concerns to the appropriate clinical team according to established protocols * Document calls, outreach attempts, patient participation, and other required information accurately * Communicate professionally with patients, physician practices, and internal team members * Follow HIPAA, privacy, security, and program\-specific procedures * High school diploma or equivalent required * Previous **RPM, RTM, CCM, or other care management experience preferred** * Previous **medical office, healthcare, patient services, or medical call center experience preferred** * Experience communicating with patients by phone and performing outbound patient outreach * Strong customer service and professional communication skills * Comfortable making a high volume of outbound patient calls * Strong computer skills and ability to learn EHRs and remote monitoring platforms * Accurate data entry and documentation skills with strong attention to detail * Ability to follow established scripts, workflows, and clinical escalation protocols * Ability to recognize when a patient concern needs to be escalated to clinical staff without providing medical advice * Ability to work independently, stay organized, and manage multiple patient follow\-ups * Reliable internet connection and a private, HIPAA\-compliant remote workspace The ideal candidate is a dependable, patient\-focused professional with excellent communication, organization, and computer skills who enjoys helping patients navigate their care. Previous experience with **RPM, CCM, or other care management programs is required**, along with experience in a medical office or healthcare setting. This person should be comfortable with frequent patient outreach, accurate documentation, monitoring patient participation, and following established workflows and escalation protocols in a fast\-paced remote environment.