Guest Services Manager

Job Title: Guest Services Manager Job Location: Norwalk, IA Job Category: Hospitality / Tourism Description: **Job details** --------------- $16 \- $22 per hour Job type: Full\-time night and weekends**Benefits** ------------ * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Introduction: We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front of house and guest services operations of our restaurant. The Guest Services Manager will be responsible for managing a front of house team, ensuring that every guest receives great service in a timely manner while maintaining a clean appearance throughout the restaurant. A successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast\-paced environment. Responsibilities: * Manage and lead a front of house team * Oversee the daily operation of serving buffet guests * Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized dining area and adhering to safety protocols * Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns * Monitor and maintain inventory levels, including ordering and restocking as needed * Complete daily financial and operational tasks, such as reconciling the register and completing shift reports * Other duties as assigned Qualifications: * Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry * Strong leadership and communication skills * Ability to multitask and handle a high\-volume workload * Strong customer service skills * Flexibility to work evenings, weekends, and holidays as needed Perks: * Competitive salary * Paid time off * Medical, dental, and vision insurance * 401(k) retirement plan * Professional development opportunities * Positive and supportive work environment