Customer Experience Coordinator (On-Site)

**Georgetown, TX (On\-site) \| Full\-Time \| $23 \- $24/Hourly** Austin Cutlery \& Tool is part of a fast\-growing, privately held portfolio of premium culinary and foodservice brands, including Cangshan Cutlery and New Star Foodservice. Headquartered in Georgetown, Texas, we deliver high\-quality products and trusted solutions worldwide. Our culture is built on collaboration, respect, excellence, accountability, and trust. We’re seeking a Customer Experience Coordinator to join our growing team. You will serve as the primary point of contact for customer inquiries and warranty program administration while also supporting day\-to\-day office operations ensuring accurate order processing, timely fulfillment, and a seamless customer experience while maintaining an organized, professional workplace for customers, visitors, and team members alike. This role is ideal for a detail\-oriented, service\-driven professional who thrives in a fast\-paced environment and enjoys working with systems, processes, and cross\-functional teams. **What You'll Do** * Enter customer orders, process returns, and maintain accurate data within our ERP system. * Respond to customer inquiries promptly with accurate product information and a customer\-first mindset. * Process and track RMAs, credit memos, and warranty claims, ensuring accurate documentation and timely resolution. * Administrative Support Greet and welcome guests in a professional and friendly manner, determine the purpose of their visit, and direct them appropriately. * Answer and route incoming phone calls and central emails to the appropriate team members. * Receive and distribute mail, packages, and product samples across the office. * Support onboarding activities for new hires with workspace readiness and assist with planning and coordinating office events. **Must\-Haves** * High school diploma or equivalent. * 2\+ years of customer service, administrative, or related office experience. * Strong written and verbal communication skills, excellent interpersonal skills, and a customer\-first mindset. * Comfort working with basic administrative procedures, systems, and Microsoft Office Suite. * Proven problem\-solving and decision\-making skills with the ability to manage multiple priorities in a fast\-paced environment. **Nice\-to\-Haves** * Prior experience working within an ERP system (SAP S/4HANA is a big plus). * A background or comfort working in a hybrid office/warehouse environment. **Benefits** * 401(k) with company matching * Medical, Dental \& Vision (employer contribution up to $650/mo) * Paid Vacation \+ 10 Paid Holidays * HSA, Employee Assistance Program (EAP) * Life, Dependent Life, AD\&D, and Disability insurance options * Annual discretionary bonus based on individual and company performance * Paid training and development opportunities Pay: $23\.00 \- $24\.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person