ASSISTANT GENERAL MANAGER

**Assistant General Manager – Full-Service Hotel** **Job Type:** Full-Time **Reports to:** General Manager **About Us:** We are a well-established, select-service hotel committed to delivering exceptional hospitality and guest satisfaction. As part of a renowned hospitality management company, we prioritize professional development, operational excellence, and a strong service culture. We are seeking an experienced **Assistant General Manager (AGM)** with a passion for hospitality and proven leadership in hotel operations. **Position Overview:** The Assistant General Manager (AGM) plays a key leadership role in overseeing daily hotel operations, ensuring superior guest experiences, and supporting all departments to maintain high performance and service standards. The ideal candidate brings a hands-on leadership style, excellent interpersonal skills, and brand-aligned service knowledge. **Key Responsibilities:** * Assist the General Manager in the daily management of hotel operations across all departments (front office, housekeeping, food & beverage, maintenance, etc.). * Lead and mentor department managers and staff to drive performance, service excellence, and guest satisfaction. * Ensure brand standards and service protocols are consistently met or exceeded. * Monitor and analyze hotel performance metrics, including occupancy, revenue, guest satisfaction, and operating costs. * Collaborate with the sales and marketing team to drive occupancy and revenue through effective strategies and local partnerships. * Manage guest relations and resolve operational issues quickly and professionally. * Assist in budgeting, forecasting, and financial planning activities. * Oversee hiring, onboarding, scheduling, and performance management processes in collaboration with department heads. * Ensure compliance with health, safety, and local regulatory requirements. **Qualifications:** * Minimum 3 years of experience in an Assistant General Manager or senior operational leadership role within a full-service hotel. * Strong understanding of hotel operations, financial acumen, and guest service principles. * Proven ability to lead teams, develop talent, and foster a positive workplace culture. * Excellent communication, organizational, and decision-making skills. * Ability to work flexible hours, including weekends and holidays, as needed. * Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. **Benefits:** * Competitive salary based on experience * 401(k) Offered * Paid time off and holidays * Professional development and growth opportunities * Hotel discounts across brand portfolio