General Manager

* Supervise and coordinate daily front desk operations. * Welcome guests and assist with check-ins, check-outs, reservations, and payments. * Train, schedule, and support front desk employees. * Handle guest complaints professionally and resolve issues promptly. * Answer phone calls, respond to guest inquiries, and manage reservations. * Maintain accurate guest records, room assignments, and billing information. * Coordinate with housekeeping to ensure rooms are clean, ready, and properly assigned. * Monitor room availability, occupancy, and daily rates. * Ensure the lobby, breakfast area, and front desk remain clean and organized. * Monitor breakfast service and ensure food and beverage areas are properly maintained. * Follow hotel policies, brand standards, and safety procedures. * Prepare daily reports, review payments, and assist with administrative duties. * Support management with inventory, supplies, and other hotel operations.