Logistics & Freight Coordinator

**Job Summary** In this role, you will be the core driver keeping our products moving smoothly to our customers. You will manage domestic shipments end-to-end, oversee international shipments once they clear the port, and serve as the main operational link between our freight carriers, warehouses, and customers. This is an entry-level coordinator position ideal for someone with solid logistics fundamentals who wants to master our current operations and eventually help us transition and optimize our processes. **Responsibilities** * **Domestic Freight Operations:** Coordinate and track domestic Less-Than-Truckload (LTL) and Full-Truckload (FTL) shipments from origin to final destination. * **International Order Tracking:** Oversee incoming international shipments from port arrival through domestic warehousing to final customer delivery *(no container booking or customs paperwork required)*. * **Vendor & Rate Optimization:** Leverage existing carrier connections and build new relationships to negotiate competitive freight rates and secure last-minute solutions when urgent needs arise. * **Delivery Follow-Up & Exception Handling:** Proactively track shipments, resolve delays, and troubleshoot transport issues before they impact the client. * **Customer Communication:** Provide clear, professional, and timely shipment updates to customers via phone and email. * **Order Administration:** Process orders and maintain tracking accuracy using Microsoft Outlook and internal order purchase documentation, with an eye toward transitioning to an ERP platform in the future. **Qualifications** * **Experience:** 1 year of experience in freight coordination, domestic logistics, or a customer support role * **Communication Skills:** Exceptional written and verbal communication. You are comfortable jumping on the phone with drivers, dispatchers, or customers to get clear answers fast. * **Problem-Solving Skills:** Resourceful, decisive, and calm under pressure when shipping hiccups occur. * **Organizational Skills:** Meticulous attention to detail and order tracking accuracy. * **Tech-Savvy & Adaptable:** Fluent in Microsoft Outlook and Office tools, comfortable working with physical purchase order workflows, and eager to learn new systems Pay: From $20.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * Health insurance * Paid time off Language: * English (Required) Ability to Commute: * Clifton, NJ 07013 (Required) Work Location: In person