Front Desk Medical Office/Medical Assistant

**Job Title: Patient Access Specialist** **Location:** Ringgold, Georgia **Job Type:** Full-Time **Department:** Primary Care Clinic **About Us:** Tri-Med Family Care is a fast-growing healthcare provider focused on delivering compassionate, high-quality care to our patients. We are seeking a dedicated and skilled **Patient Access Specialist** to join our team and help make a positive impact on our patients' health and wellbeing. **Position Overview:** The Patient Access Specialist is the first point of contact for our patients, managing registration, scheduling, and insurance verification. This role ensures accurate records, supports clinic operations, and delivers a positive patient experience through strong customer service and attention to detail. **Key Responsibilities:** * Greet and register patients; collect and verify demographic and insurance information * Schedule, reschedule, and confirm appointments * Obtain insurance authorizations and verify eligibility/benefits * Collect copays, deductibles, and outstanding balances * Maintain accurate patient records in the system * Ensure compliance with privacy regulations (e.g., HIPAA) * Communicate effectively with patients, providers, and clinical staff * Resolve basic patient inquiries and direct issues appropriately **Qualifications:** * Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards. * Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to collaborate with diverse people groups. * Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive. * Must be highly flexible; able to accommodate changing needs of the department. * Well-developed verbal and written communication skills. Additional language abilities are desirable. * Knowledge of basic math and modern office procedures. * Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to manage a variety of tasks. * Willingness to work evenings or outside events as needed. * Basic to intermediate computer knowledge and skills. **What We Offer:** * Competitive salary based on experience. * Paid time off annually. * Health benefits (medical, dental, vision). * Retirement Plan 403(b) * Health Savings Account (HSA) * Opportunities for professional development and continuing education. * A supportive team environment that values your contributions. **How to Apply:** Interested candidates should submit their resume and a brief cover letter outlining their qualifications and why they are a great fit for the position. We are an equal opportunity employer and encourage applications from all qualified individuals.