Customer Service Representative- Customer Care

**Hours of Work:** Sunday through Wednesday, 8:00 AM to 6:30 PM Hi. We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place! **Why people love working at New Horizons:** We’re a people first company. That means we provide endless opportunities for growth within the company. We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We’re proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more. * Health benefits—opt in to medical, vision and dental coverage, and telemedicine * Paid time off—to take care of yourself and your family * Paid maternity leave—access and support for paid maternity leave **Responsibilities:** * Deliver a warm first impression for callers * Handling and directing a high volume of incoming calls * Assist clients with schedule changes * Assist Caregivers with timekeeping issues or driving directions * Support Scheduling with Caregiver or Client notifications * Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff * Keep excellent documentation and records **Qualifications:** * Warm, energetic personality who loves to connect with people * Preferred knowledge of in-home care or healthcare field * Possess strong communication skills * Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail * High school diploma/GED and at least 6 months of administrative experience * Proficient computer and typing skills * Position is not remote If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @ 541-687-8851 We look forward to meeting you!