Licensed P&C Insurance Customer Service Representative – Remote Part-Time

About the Role Dixon Allstate Agency is looking for an experienced, licensed Property \& Casualty insurance professional to join our team in a fully remote, part\-time customer service role. **An active Property \& Casualty insurance license AND previous P\&C insurance experience are required for this position.** We’re looking for someone who already understands the insurance business and can confidently assist customers, handle service requests, and take ownership of tasks from start to finish. This is primarily a **customer service position, not a sales position.** The position will start at approximately **20–25 hours per week**, with the potential to grow into a full\-time role for the right person. What You'll Do * Answer incoming customer service calls and assist existing customers * Handle policy changes, endorsements, billing questions, and payment inquiries * Assist customers with ID cards, policy documents, and other service requests * Handle mortgage company and lender requests * Assist customers with general claims questions and direct them appropriately * Respond to customer emails and voicemails in a timely manner * Follow up on pending service requests and make sure they are completed * Document customer interactions and policy changes accurately * Communicate with carriers and internal support teams when necessary * Help customers understand their policies and coverage * Identify opportunities where customers may need additional coverage and communicate those needs to the appropriate team member * Take ownership of customer issues and follow through until they are resolved What We're Looking For * **Active Property \& Casualty insurance license — REQUIRED** * **Previous Property \& Casualty insurance experience — REQUIRED** * Previous insurance agency experience strongly preferred * Strong customer service and communication skills * Comfortable handling customer calls independently * Excellent follow\-through and attention to detail * Organized and able to manage multiple service requests at once * Dependable and comfortable working independently in a remote environment * Strong computer skills and ability to learn agency systems quickly * Positive, dependable, and team\-oriented Schedule \& Pay **$20–$25 per hour** Approximately **20–25 hours per week**, Monday through Friday during normal business hours. We offer some flexibility with scheduling and can discuss the exact schedule based on availability and the needs of the agency. Benefits * Fully remote position * Flexible schedule * Professional development assistance * On\-the\-job training * Opportunity to grow into a full\-time position About Dixon Allstate Agency We’re a growing Allstate agency focused on providing an excellent experience for our customers while creating a positive, team\-oriented environment for our employees. We value people who communicate well, take ownership of their work, help their teammates, and genuinely care about taking care of customers. If you’re an experienced, licensed P\&C insurance professional looking for a flexible remote opportunity with room to grow, we’d love to hear from you. Pay: $20\.00 \- $25\.00 per hour Expected hours: 20\.0 – 25\.0 per week Benefits: * Flexible schedule * On\-the\-job training * Paid time off * Professional development assistance * Work from home People with a criminal record are encouraged to apply Experience: * Property \& Casualty: 1 year (Required) License/Certification: * Property \& Casualty License (Required) Work Location: Remote