Front Desk Supervisor

**Full job description** * Supervise and support front desk agents during all shifts. This includes covering for any call\-offs. * Ensure efficient guest check\-in and check\-out procedures. * Handle guest complaints, special requests, and service recovery situations professionally. * Train, coach, and mentor front desk employees on policies, procedures, and customer service standards. * Monitor reservations, room assignments, and occupancy levels. * Assist with scheduling and staffing of the front office team. * Balance cash transactions, review reports, and ensure accurate billing procedures. * Ensure compliance with hotel, brand, and safety standards. * Act as Manager on Duty when required and coordinate with housekeeping, maintenance, and other departments. **Qualifications and Skills** * High school diploma or equivalent required; college coursework in hospitality preferred. * Previous hotel front desk experience required; supervisory experience preferred. * Strong customer service and communication skills. * Ability to multitask and solve problems in a fast\-paced environment. * Knowledge of hotel property management systems and Microsoft Office. * Ability to work evenings, weekends, holidays, and varied shifts. **MUST BE ABLE TO WORK VARYING SHIFTS 7AM\-3PM and 3PM\- 11PM. ON OCCACCION MAY NEED TO COVER 11PM\-7AM.** Pay: $17\.00 per hour Work Location: In person