Business Analyst

**Experience: 5 years** **About the Role** As a Digital Business Analyst, you will drive digital transformation by working in a **product\-centric, agile delivery environment** . You’ll partner closely with product leadership and cross\-functional teams (product/project managers, architects, engineering, security, vendors) to discover user needs, shape solution direction, and deliver iterative improvements to both **new digital initiatives and existing systems** —ensuring outcomes are user\-centric, secure, and aligned to Whole\-of\-Government (WOG) standards. Key Responsibilities * Apply **product thinking** to understand user problems and articulate the “why” behind features—beyond requirements capture * Lead **user\-centric discovery** with business teams to elicit citizen, industry, and internal user needs using human\-centred and visual techniques * Use **Design Thinking / Service Design** methods to identify pain points, define future\-state journeys, and shape product vision * Work within **Agile/Scrum** to write clear **user stories** , define **acceptance criteria** , and refine/manage the backlog to deliver value iteratively * Support **product lifecycle management** for existing systems: enhancements, issue triage, operational support, and decommissioning planning * Evaluate and recommend technology options aligned to digital direction (e.g., **cloud adoption, legacy modernisation, SG Tech Stack** ) with a focus on scalability and sustainability * Collaborate with stakeholders across other agencies, and industry partners to ensure alignment and ecosystem fit * Coordinate with **vendors, interface partners, and helpdesk teams** to troubleshoot issues and ensure fixes align with roadmap priorities * Use data, user feedback, and product performance signals to drive **continuous improvement** and propose measurable enhancements * Ensure delivery aligns with **WOG governance, security, and compliance** requirements Preferred Skills * Degree in Computer Science / IT / Engineering (or related discipline) * **5\+ years** in business analysis, product owner, or similar roles in a **product\-centric** environment * Strong track record delivering in **Agile/Scrum** (or similar modern delivery methodologies) * Demonstrated ability to run **discovery, facilitation, and prototyping** activities and translate findings into actionable backlog items * Experience supporting **enterprise systems** with multi\-stakeholder/vendor coordination (including ops and incident triage) * Familiarity with **WOG frameworks** , security policies, and compliance standards * Advantage: working knowledge of **AI tools/concepts** applied to delivery, analysis, or operations * Strong stakeholder engagement and communication skills—able to influence, align, and present clearly to mixed audiences * Self\-driven, adaptable, and committed to continuous learning and improvement