Operations Manager/AGM

Assistant General Manager / Hotel Operations Manager **Hampton Inn \| Full\-Time** We are seeking an experienced, energetic, and service\-focused **Assistant General Manager / Hotel Operations Manager** to join our Hampton Inn team. This is a hands\-on leadership position for someone who enjoys leading people, creating an outstanding guest experience, and ensuring the hotel operates efficiently and consistently. The ideal candidate is a strong communicator and organized hospitality professional who can lead by example, solve problems quickly, and hold the team accountable to high standards. Position Overview The Assistant General Manager / Operations Manager will work closely with the General Manager to oversee the hotel's daily operations, including front desk, housekeeping, breakfast, maintenance coordination, guest services, staffing, and overall property standards. This role is highly visible and requires a leader who is comfortable working alongside the team while also managing the operational and administrative responsibilities of the hotel. Key Responsibilities * Assist the General Manager with the overall operation and performance of the hotel. * Lead, coach, train, and motivate hotel team members to deliver consistent service. * Oversee daily front desk and guest\-service operations. * Monitor housekeeping performance, room cleanliness, inspections, and turnaround. * Ensure Hampton brand standards and hotel policies are consistently followed. * Maintain a strong focus on guest satisfaction and promptly resolve guest concerns. * Monitor hotel cleanliness, appearance, safety, and maintenance needs. * Assist with scheduling, staffing, timekeeping, and labor management. * Support recruiting, onboarding, training, and performance management. * Conduct regular inspections of guest rooms and public areas. * Monitor occupancy, room availability, arrivals, departures, and operational needs. * Work with the General Manager to achieve hotel revenue, labor, and expense goals. * Review operational reports and identify opportunities for improvement. * Assist with inventory control and purchasing. * Coordinate with maintenance and outside vendors as needed. * Ensure compliance with company policies, safety procedures, and applicable regulations. * Serve as a manager on duty and provide leadership during assigned shifts. * Help create a positive, professional, and accountable team culture. What We're Looking For * Previous hotel management or supervisory experience. * Strong knowledge of hotel operations, preferably in a focused\-service environment. * Experience with front desk and/or housekeeping operations. * Excellent communication and interpersonal skills. * Strong organizational and problem\-solving abilities. * Ability to coach and hold employees accountable while maintaining a positive work environment. * Ability to work independently and make sound operational decisions. * Strong attention to detail and a commitment to cleanliness and guest service. * Comfortable working in a fast\-paced environment and handling multiple priorities. * Flexibility to work varying shifts, including weekends and holidays when needed. * Proficiency with basic computer systems and hotel operating software. **Hospitality experience is required; prior management experience is required.** The Right Candidate The right person for this position is a **hands\-on hotel leader** who understands that successful operations start with a strong team and consistent standards. You should be comfortable walking the property, talking with guests, supporting employees, inspecting rooms, addressing problems, and making sure things get done correctly. We are looking for someone who takes ownership, follows through, and understands that the Assistant General Manager is an important part of the hotel's leadership team. What We Offer * Competitive salary based on experience * Full\-time position * Supportive management environment * Employee hotel benefits/discounts, where applicable * Paid time off and benefits based on company eligibility * Opportunity to make a meaningful impact on hotel operations and guest satisfaction Schedule This is a full\-time management position. **Flexibility is required**, including the ability to work weekends, holidays, and varying shifts as operational needs require. How to Apply If you are an experienced hospitality professional who enjoys leading teams, solving problems, and creating a great guest experience, we would like to hear from you. **Apply through Indeed with your resume and a brief summary of your hotel management experience.** Job Type: Full\-time Pay: $38,000\.00 per year Benefits: * Employee discount * Paid time off Work Location: In person