Director of Operations

**Position Summary** The Director of Operations provides executive leadership for Rhino Facilities’ company-wide operations, translating the organization’s vision and strategic priorities into efficient, scalable execution. The DOO oversees operational performance, people leadership, client service, financial accountability, and cross-functional coordination to support sustainable growth, consistent service delivery, and a strong company culture. The DOO partners closely with ownership and holds department leaders accountable for results. **Executive Leadership & Business Strategy** · Partner with ownership and executive leadership to establish company goals, operating priorities, annual plans, and measurable performance targets. · Translate strategic objectives into clear department-level plans, budgets, timelines, and accountability; monitor results and adjust priorities as business needs evolve. · Oversee cross-functional execution across facilities operations, projects, client services, administrative functions, and other departments as assigned. · Identify opportunities for profitable growth, operational improvement, service expansion, and organizational scalability; present recommendations to ownership. · Lead management meetings, communicate business priorities, and ensure consistent follow-through on decisions and action items. **Company-Wide Operations & Service Delivery** · Provide leadership and accountability for daily business operations while empowering directors and managers to oversee their teams and workflows. · Ensure service requests, project execution, preventative maintenance programs, vendor coordination, and client commitments are delivered efficiently and professionally. · Establish and improve standard operating procedures, approval processes, internal controls, reporting standards, and interdepartmental workflows. · Monitor operating capacity, workload distribution, response times, quality of work, escalations, and key service metrics; resolve systemic obstacles. · Oversee adoption and effective use of company systems, trackers, dashboards, and documentation practices to maintain visibility and consistency. **Financial Oversight & Business Performance** · Collaborate with ownership, finance, and accounting personnel on operating budgets, revenue targets, expense management, profitability, and cash-flow awareness. · Review financial and operational reports to evaluate margins, billing progress, accounts receivable and payable trends, spending, and performance by client or service line. · Hold department leaders accountable for accurate invoicing support, timely documentation, purchasing controls, and responsible resource allocation. · Assess proposed major expenditures, staffing needs, vendor arrangements, and operational investments against business priorities and approved authority levels. · Identify financial and operational risks and implement corrective actions with the appropriate department leaders. **People Leadership & Human Resources** · Directly manage, mentor, and evaluate department heads and key managers; clarify reporting relationships, responsibilities, expectations, and performance standards. · Partner with leadership on workforce planning, recruitment priorities, onboarding, training, employee development, retention, and succession planning. · Promote a supportive, accountable, professional workplace culture with open communication, constructive feedback, and recognition of strong performance. · Oversee consistent implementation of employee policies, performance-management processes, and compliance practices in coordination with HR and outside advisors as appropriate. · Help address sensitive personnel issues, leadership conflicts, and organizational changes while maintaining appropriate confidentiality. **Client Relations & Business Development** · Support executive-level relationships with key clients and corporate partners, helping ensure strong communication, client satisfaction, and long-term retention. · Oversee strategies for client onboarding, account transitions, service improvement, and timely resolution of escalated client concerns. · Partner with marketing, sales, and client-relations personnel to align brand messaging, growth initiatives, proposals, and new opportunities with operating capabilities. · Monitor client feedback, service trends, and account performance to identify risks, expansion opportunities, and areas for improvement. · Ensure managers and client-facing teams consistently communicate with professionalism, clarity, responsiveness, and follow-through. **Vendor, Project & Risk Oversight** · Ensure appropriate vendor selection, onboarding, performance evaluation, and adherence to service expectations and approved purchasing practices. · Provide executive oversight for significant projects, complex operational issues, and strategic initiatives; ensure ownership, milestones, budgets, and risks are clearly managed. · Coordinate with department leaders to maintain business continuity, operational safety, insurance and contractual awareness, and escalation procedures. · Address high-impact business problems and support timely decisions while escalating matters requiring ownership approval when needed. **Reporting & Key Expectations** · Maintain a regular operating cadence with leadership, including departmental scorecards, business reviews, and progress reporting against company objectives. · Provide ownership with concise updates on business performance, staffing, client satisfaction, operational challenges, opportunities, and recommended actions. · Demonstrate sound judgment, discretion, strong follow-through, financial responsibility, and a solutions-oriented leadership approach. · Build an organization in which managers own day-to-day execution, teams understand expectations, and clients receive consistent, high-quality service. Note: This description is intended to summarize the primary responsibilities of the position. Duties and reporting relationships may evolve based on company needs. **A minimum of 3-5 years of experience is required.** Pay: $110,000.00 - $130,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: Remote