Training Specialist

**Company Description** FawryPlus is the first banking agent authorized by the Central Bank of Egypt (CBE), offering customers access to a wide range of banking and financial services. The company focuses on efficiency and convenience, delivering services through a network of more than 220 branches across Egypt. FawryPlus aims to make financial services more accessible, reliable, and user\-friendly for diverse customer segments. Team members work in a dynamic environment that supports innovation and customer\-centric solutions. Joining FawryPlus means contributing to the expansion and improvement of financial services nationwide. **Role Description** The Training Specialist is responsible for planning, delivering, and evaluating training programs for branch and operations staff to ensure service quality and compliance with company standards. This full\-time, on\-site role is based in Qesm El Doki and involves conducting classroom and on\-the\-job training sessions, preparing training materials, and updating learning content as processes and products evolve. The Training Specialist will assess training needs, coordinate with managers to schedule sessions, and track participant progress and performance. Daily tasks include documenting training activities, gathering feedback, and recommending improvements to training methods and tools. The role also involves supporting new hires during onboarding and providing refresher training to existing team members as needed. **Qualifications** * Candidates should possess strong Communication skills, including clear presentation abilities and effective interpersonal interaction. * Candidates should possess Training, Training \& Development skills to plan, deliver, and evaluate structured learning programs. * Candidates should possess Instructional Design skills to create engaging training materials, curricula, and learning resources. * Candidates should possess Customer Service skills to understand branch operations and model high\-quality service behaviors. * Candidates should have experience in banking, financial services, or a related field, preferably in branch or front\-line operations. * Candidates should demonstrate strong organizational and time\-management abilities, with attention to detail and follow\-through. * Candidates should be proficient in basic office software (e.g., MS Office) and comfortable using digital tools for training delivery and tracking. * A bachelor’s degree in Business, Education, Human Resources, or a related discipline is preferred, along with prior experience in a training or learning \& development role.