Customer Experience and Inside Sales Specialist

Customer Experience \& Inside Sales Specialist **Location:** Raleigh, NC **Job Type:** Full\-Time **Industry:** Lawn Care \& Pest Control We’re a growing lawn care and pest control company based in Raleigh, NC, proudly serving customers across **North Carolina, South Carolina, and Georgia**. As we continue to expand, we’re looking for a motivated, personable, and organized **Customer Experience \& Inside Sales Specialist** to join our team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast\-paced environment, and wants to grow with a company. You’ll play an important role in creating a positive customer experience while helping drive sales and supporting our field team. The ideal candidate has **1–3 years of customer service and/or inside sales experience**, strong computer skills, excellent communication abilities, and the ability to manage multiple priorities while maintaining attention to detail. What You’ll Do * Answer a high volume of inbound customer calls and provide friendly, professional service * Provide lawn care and pest control quotes using our established quoting process * Follow up with customers on quotes and opportunities * Respond promptly and professionally to customer questions, concerns, and service requests * Enter customer information, orders, and service details accurately * Make outbound calls regarding seasonal services, promotions, and customer opportunities * Communicate throughout the day with field technicians, managers, and other team members * Complete daily administrative tasks and paperwork * Help identify opportunities to improve the customer experience and increase sales * Maintain accurate customer records and information What We’re Looking For * 1–3 years of experience in customer service, inside sales, or a related field * Strong communication and customer service skills * Excellent phone presence and professional phone etiquette * Comfortable working in a **high\-volume phone environment** * Strong organizational skills and attention to detail * Ability to prioritize and manage multiple tasks simultaneously * Strong problem\-solving and analytical skills * Proficiency with computers and Microsoft Office * Positive, team\-oriented attitude * Willingness to learn and take on additional responsibilities as the company grows Growth \& Advancement We believe in developing our team from within. This position offers the opportunity to grow into **customer service leadership**, including managing a customer service team, as well as potential advancement into more specialized roles within **customer service, sales, and marketing**. As our company continues to expand, you’ll have the opportunity to help shape our customer experience department and make a meaningful impact on how we serve our customers. Compensation \& Benefits * Competitive hourly compensation based on experience and education * Opportunities for advancement * Health insurance * Vision insurance * Group life insurance * Paid time off * Paid holidays * On\-the\-job training * Professional development assistance **Job Type:** Full\-Time How to Apply If you’re an enthusiastic, customer\-focused professional looking for an opportunity to grow with a growing company, we’d love to hear from you. **Cover letter and professional references are preferred.** Pay: $18\.00 \- $20\.00 per hour Benefits: * Employee discount * Health insurance * Paid time off * Vision insurance Application Question(s): * May we contact your previous employer? Experience: * customer service: 1 year (Preferred) Work Location: In person