Customer Care Associate

Customer Care Associate **Company:** BrightCHAMPS **Location:** Bangalore \| Work From Office **Working Days:** 6 Days a Week **Weekend:** Saturday \& Sunday are mandatory working days **Week Off:** Rotational in weekdays **Role:** Customer Care Associate About the Role BrightCHAMPS is looking for a **Customer Care Associate** to join our Customer Care Operations team. The role involves interacting with customers through inbound and outbound calls, understanding their concerns, providing accurate information, and ensuring a smooth and positive customer experience. The ideal candidate should have **excellent communication skills, a customer\-first approach, strong problem\-solving abilities, and the ability to handle customer interactions professionally.** Key Responsibilities * Handle inbound and outbound customer calls professionally. * Understand and resolve customer queries, complaints, and escalations. * Provide accurate information regarding products, payments, schedules, and processes. * Ensure a high level of customer satisfaction and service quality. * Coordinate with internal teams to resolve customer issues efficiently. * Update customer information and interactions accurately in CRM systems. * Follow company SOPs, scripts, and communication guidelines. * Meet daily productivity, quality, and performance targets. * Handle challenging customer conversations with patience and professionalism. Requirements * Excellent verbal communication skills in English. * Strong customer\-handling and interpersonal skills. * Good active listening and problem\-solving abilities. * Comfortable working in Indian shift. * Willingness to work **6 days a week, including Saturdays and Sundays** . * Basic computer knowledge and familiarity with CRM tools. * Personal laptop for official work. * Ability to work in a fast\-paced environment. * Prior experience in customer care, customer support, voice process, or BPO is preferred. * **Freshers with strong communication skills are welcome to apply.** Preferred Skills * Customer\-first mindset * Strong communication and active listening * Multitasking and time\-management skills * Ability to handle difficult conversations * Positive and professional attitude * Team collaboration Why Join BrightCHAMPS? * Opportunity to work with a fast\-growing global EdTech company. * Dynamic and collaborative work environment. * Learning and career growth opportunities. * Exposure to diverse customer interactions. * Opportunity to develop strong customer service and communication skills.