Virtual Desktop Infrastructure Engineer

Atlanta, Georgia 30033 Posted September 17th, 2026 ##### **Job Type: Full Time** ##### **Job Category: IT** #### **Job Description** Virtual Desktop Infrastructure Engineer Atlanta, GA **Fulltime** Must Have Technical/Functional Skills * Omnissa Horizon Administration * Amazon WorkSpaces Administration * AWS Infrastructure (EC2, VPC, EBS, IAM) * UAG, App Volumes \& DEM * Active Directory, MFA \& SSO Integration **Roles \& Responsibilities** * Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations. * Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services. * Provision, configure, and support persistent and non\-persistent virtual desktop pools, application pools, entitlement assignments, and user access management. * Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management. * Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services. * Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components. * Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication. * Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions. * Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools. * Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms. * Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities. * Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability. * Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs. * Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures. * Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment. * Provide operational support for business\-critical virtual desktop services ensuring high availability, security, and end\-user satisfaction. ##### **Required Skills** DevOps Engineer