Medical Assistant

**Position Summary** Harford Lower Extremity Specialists (HLES) is seeking a compassionate, dependable, and detail-oriented Medical Assistant to join our podiatry practice. This position provides both clinical and administrative support to the podiatrists while ensuring an exceptional patient experience from check-in through check-out. The Medical Assistant plays an integral role in delivering high-quality patient care, maintaining efficient office operations, and supporting the overall success of the practice. The ideal candidate is organized, patient-focused, adaptable, and thrives in a fast-paced healthcare environment. **Essential Duties and Responsibilities** The essential functions include, but are not limited to: ***Patient Care*** * Welcome patients and create a positive, professional first impression. * Perform patient intake, including obtaining and documenting medical history, medications, allergies, and chief complaints. * Measure and record vital signs. * Prepare patients for examination and treatment by the podiatrist. * Assist the podiatrist during examinations and office procedures**.** * Apply topical medications, dressings, splints, casts, walking boots, braces, and other orthopedic devices as directed. * Assist with wound care, diabetic foot care, nail procedures, and minor in-office procedures. * Educate patients regarding treatment plans, medications, wound care, and follow-up instructions. * Escort patients throughout the office while maintaining patient comfort and privacy. ***Clinical Operations*** * Prepare, clean, disinfect, and stock examination rooms between patient visits. * Sterilize medical instruments and operate an autoclave in accordance with infection control standards. * Maintain adequate inventory of medical supplies and notify management of supply needs. * Ensure compliance with OSHA infection control standards and universal precautions. * Maintain confidentiality of all patient information in accordance with HIPAA and practice policies. * Accurately document patient information within the Electronic Medical Record (EMR). ***Administrative Responsibilities*** * Schedule, reschedule, and confirm patient appointments. * Answer incoming telephone calls and respond professionally to patient inquiries. * Verify patient demographic and insurance information. * Collect co-payments, balances, and other patient payments. * Assist patients with insurance-related questions and referrals as appropriate. * Process prescription refill requests in accordance with physician protocols. * Scan and upload medical records and supporting documentation into the EMR. * Assist with general office duties and provide cross-coverage for other positions as needed. **Qualifications** * Excellent interpersonal and customer service skills. * Compassion and professionalism when interacting with patients. * Strong organizational skills and attention to detail. * Ability to prioritize multiple tasks in a fast-paced medical office. * Strong written and verbal communication skills. * Ability to work independently while contributing to a collaborative team environment. * Dependability, professionalism, and excellent attendance. * Strong problem-solving and critical thinking skills. * Flexibility and willingness to adapt to changing priorities. * Commitment to maintaining patient confidentiality. **Education and Experience** ***Required*** * High school diploma or GED. * Minimum one (1) year of experience in a medical office or clinical setting. * Working knowledge of medical terminology. * Basic computer proficiency, including Microsoft Office. ***Preferred*** * Completion of an accredited Medical Assistant program. * Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), or equivalent certification. * Experience working in a podiatry, orthopedic, or other specialty medical practice. * Experience using Electronic Medical Record (EMR/EHR) systems. **Physical Requirements** * Stand and walk for extended periods throughout the workday. * Bend, stoop, kneel, reach, and occasionally squat. * Lift and carry up to 30 pounds. * Assist patients with mobility as needed. * Use fine motor skills to handle medical instruments and office equipment. * Possess sufficient visual and auditory acuity to perform clinical and administrative duties. * Operate standard office equipment, computers, telephones, and medical devices. **Location:** Bel Air, Maryland **Department:** Medical Staff **FLSA Status:** Non-Exempt, Full-Time **Reports to:** Office Manager **Direct Reports:** None **Hourly Pay Range:** $18.00-24.00 per hour Pay: $18.00 - $24.00 per hour Benefits: * Health insurance * Paid time off Work Location: In person