Customer Service Representative

Overview: We are looking for a motivated and customer-focused **Customer Service Representative** to join our team. In this role, you'll serve as a key point of contact for customers, handling service inquiries, processing purchase orders, collaborating with the field sales reps while also identifying opportunities to upsell, cross-sell, and generate new business. This position is ideal for someone who enjoys building relationships and driving growth through excellent communication and sales skills. Responsibilities: * Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care * Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales) * Accurately document customer interactions and maintain CRM (Salesforce.com) records * Follow up with customers to ensure satisfaction and build loyalty * Collaborate with internal teams to resolve complex service requests * Process Purchase Orders, build Invoices, coordinate product sample requests * Proactively engage existing customers to understand their needs and recommend solutions * Promote and upsell relevant products or services to meet customer needs and achieve sales targets * Generate quotes, process orders, and follow up on sales opportunities * Support marketing campaigns by following up on inbound leads and converting interest into sales * Meet or exceed monthly sales and customer satisfaction goals Qualifications: * High school diploma or equivalent (minimum) * Previous experience in customer service, inside sales, or a related role * Strong interpersonal and communication skills * Proven ability to handle objections and close sales * Familiarity with CRM systems (e.g., Salesforce) * Excellent organizational skills and attention to detail * Comfortable working in a goal-driven environment Pay Range: $20/ hour - $25 / hour