Aftermarket Sales Specialist

**Job Purpose** / Proactively pursue aftermarket business with the goal of 100% customer satisfaction and prompt, courteous service on a continually expanding basis, contributing growth and profitability to the company's operation. **Duties and Responsibilities** / Interpret and properly identify customer parts and service requirements from furnace serial numbers, files, previous order files, drawings, and instruction manuals. / Proactively pursue and evaluate inquiries for potential proposal preparation. / Determine material requirements from bill of materials, verify part numbers, duplicate drawings, and check material availability. / Prepare product quotes including cost estimating, establishing selling prices based on published pricing schedules, determine availability, and maintain accurate cost records. / Process obtained orders by preparing paperwork; enter information into the ERP system for assignments, work orders, production schedules and invoices to complete each order. / Purchase raw materials and manufactured items required to complete customer requirements. Check best price and availability of outside purchased items and enter electronic purchase requisitions into computer system. / Work diligently with colleagues and vendors in the best interests of both customer and company harmony. / Notify customers of shipments. / Prepare recommended spare parts lists and assist with determining service needs as required. / Travel as required for specific projects or training. / Make sound decisions concerning pricing, scheduling, and sources, including make or buy decisions in the best interest of the company using sound business sense and consulting immediate supervisor when necessary. / Track market activity through available information resources to assure profit optimization. / Help implement the established Quality Program, as a condition of employment, as stated in the Corporate Procedures. / Maximize revenue\-producing activities and minimizing and/or eliminating non\-revenue producing activities. Question the status quo and change when beneficial. / Any other reasonable task or duty as assigned. **Qualifications** **Knowledge, Skills and Abilities** / Good customer service skills. / Knowledge of product designs. / Strong sense of urgency and commitment in completing tasks. / Good interpersonal skills, with the ability to effectively communicate and negotiate the sale. / Workable and efficient knowledge of AutoCAD. / Ability to read and interpret a variety of engineering drawing. 1 of 2 / Ability to efficiently use the computer, Microsoft Dynamics, Microsoft CRM, RX o View (Archive system) or other software programs as required. / Microsoft Office **Training Required** / Mandatory training including orientation, as well as additional training specified. Re\-training will be provided as procedures are revised. / Any other training deemed necessary by the corporation or immediate supervisor. **Education and Experience** / Requires a minimum of an associate’s degree in a technical engineering field, or equivalent direct experience. / Requires a minimum of one (1\) to two (2\) years of selling experience related to capital goods and/or a customer service\-related position. **Measures of Excellence** / Ability to proactively develop and maintain new aftermarket business. / Ability to aggressively pursue customers to develop and close new orders / Accuracy, completeness, and timeliness of proposals and tasks. / Ability and willingness to accomplish annual objectives as established by yearly marketing plans. / Maintain constant flow of work by meeting requested deadlines. / Degree of respect and cooperation within and outside the organization. **Direct Reports** / None