Account Services Representative

**Department:** Clinical Operations/ Account Management **Reports To:** COO **Location:** Remote (U.S.) **FLSA Status:** Exempt **Position Summary** Alacura is a leading medical transportation management company that partners with health plans to ensure members receive the safest, most clinically appropriate, and cost\-effective medical transportation. This position is responsible for handling operational inquiries and coordinating account service responses to key health plan accounts. Primary client interface for Alacura handling inquiries, research and responses on clinical cases, client reporting and SLAs, membership and online portal. **Essential Responsibilities** * Key point of contact or health plan vendor management team for inbound inquiries and research * Works closely with Client Success/Account Management Team as a key member of externally facing client team participating in daily/weekly client meetings * Understand client clinical workflows with Alacura to be able to research, respond to and triage operational issues with a keen focus on root cause analysis * Participate in monthly and quarterly Joint Operating Committee meetings with clients * Coordinate with clinical leaders to refine or develop utilization management workflows as needed to support clients * Work closely with clients for the development, implementation and monitoring of utilization management approval/denial letters * Responds to service inquiries from transportation providers **Qualifications** **Required** * Minimum of 5 years’ experience working with health plans and/or client facing vendors * College degree and/or equivalent * Strong interpersonal skills with the ability to communicate effectively with external clients * Microsoft Office/ AI / database tools knowledge essential * Passion for customer service · Highly organized and detail\-oriented with proven ability to manage multiple projects simultaneously in a fast\-paced, deadline\-driven environment · Thrives in a performance\-oriented, fast\-paced environment; possesses self\-motivating drive and a growth mindset **Preferred** * Benefit Management experience **Why Join Alacura?** At Alacura, our mission is to improve patient outcomes by ensuring every medical transport is clinically appropriate, medically necessary, and delivered using the safest and most cost\-effective mode of care. Alacura is an equal opportunity employer. Job Type: Full\-time Pay: $70,000\.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Paid time off * Tuition reimbursement * Vision insurance Work Location: Remote