Product Manager / Senior Product Manager, Merchant Platforms

**About the role** Own products across the merchant ecosystem: ordering and delivery, merchant engagement, marketing and CRM, and internal business platforms. You will turn manual, fragmented workflows into scalable products backed by clear metrics. Build role, not maintain\-and\-manage. **What you will do** * Set product strategy for data visibility across the merchant lifecycle, operations and service performance * Digitalise manual processes into structured, trackable workflows * Build merchant\-facing products across ordering, engagement, marketing and CRM * Define operational metrics, and design dashboards, reporting frameworks and insight tools * Lead requirements for system enhancements that improve decision speed, productivity and service quality * Partner with Engineering, Data and regional teams to build scalable platform capabilities * Drive adoption through better user journeys and reporting transparency * Measure impact and iterate * Standardise performance tracking and operational governance across markets **Preferred** * Background in POS, merchant SaaS, food delivery or e\-commerce platforms * Automation or AI\-enabled operations tools * Operational or customer service performance transformation