Front of House Manager

**Job Overview** WEEKENDS REQUIRED. We are seeking an energetic and dedicated Front of House Manager to lead our hospitality team and deliver exceptional guest experiences. In this pivotal role, you will oversee daily operations of the front-of-house team, ensuring smooth service flow, maintaining high standards of customer service, and managing staff to create a welcoming and efficient environment. Your leadership will drive team performance, uphold food safety standards, and foster a positive atmosphere that encourages teamwork and excellence. This position offers an exciting opportunity to influence the guest experience directly while managing operational responsibilities in a fast-paced, dynamic setting. **Duties** * Supervise and coordinate front-of-house staff including hosts, servers, bartenders, and support personnel to ensure seamless service delivery * Oversee guest seating arrangements, reservations, and waitlist management using POS systems such as Aloha POS or Micros POS to optimize table turnover and customer satisfaction * Train new team members on food handling, customer service protocols, POS operation, and restaurant policies to ensure consistent service quality * Manage daily shift operations including opening and closing procedures, cash handling, inventory control, and ensuring compliance with food safety standards * Handle customer inquiries, resolve complaints promptly with professionalism, and ensure guests leave satisfied with their experience * Monitor staff performance through coaching and feedback sessions; conduct interviews for hiring new team members * Analyze profit and loss reports to identify areas for operational improvement and implement strategies for increased efficiency and profitability **Skills** * Extensive experience in food preparation, cooking, and kitchen management within casual dining or fine dining environments * Proficiency with POS systems such as Aloha POS or Micros POS; strong cash handling skills * Proven management experience in food service or hospitality management roles with supervisory responsibilities * Knowledge of food safety management practices and food handling regulations * Strong leadership skills with the ability to train, motivate, and develop hospitality teams * Excellent communication skills for managerial interactions and customer engagement * Ability to manage inventory control, budgeting, shift scheduling, and profit/loss analysis effectively * Experience in catering, banquet service, or coffee operations is a plus * Demonstrated ability to handle fast-paced environments with quick decision-making skills * Basic math skills for cash handling and financial reporting; familiarity with managing hospitality teams in diverse settings Join us as a Front of House Manager where your leadership will shape memorable guest experiences while advancing your career in a vibrant hospitality environment! Pay: $18.00 - $20.00 per hour Benefits: * Employee discount * Flexible schedule * Paid time off * Paid training Work Location: In person