Account Manager – Truckload Brokerage

**About IST Logistics** IST Logistics is a growing transportation and freight brokerage organization focused on delivering reliable, responsive, and solutions\-driven service to our customers. As we continue to expand our customer base and brokerage operations, we are looking for an experienced **Account Manager** to join our team in Caldwell, Idaho. This is an opportunity for someone who thrives in a fast\-paced logistics environment, enjoys building strong customer relationships, and can successfully manage multiple accounts while maintaining a high level of service, organization, and attention to detail. **Position Overview** The Account Manager will be responsible for the day\-to\-day management and growth of an assigned portfolio of customer accounts. This individual will serve as a primary point of contact for customers and work closely with our operations and carrier procurement teams to ensure shipments are executed successfully from tender through delivery. The ideal candidate is **highly organized, detail\-oriented, proactive, and comfortable managing multiple priorities at once**. Experience managing multiple mid\- to large\-volume customer accounts within freight brokerage or transportation is strongly preferred. **Key Responsibilities** * Manage the day\-to\-day relationship and transportation needs of assigned customer accounts. * Serve as a primary point of contact and build strong, trusted relationships with customers. * Manage multiple customer accounts, shipments, priorities, and deadlines simultaneously. * Coordinate closely with carrier procurement and operations to ensure freight is covered and executed successfully. * Monitor shipments from tender through delivery and proactively communicate status updates, delays, and exceptions. * Ensure customer\-specific requirements, SOPs, rates, documentation, and service expectations are followed. * Proactively identify and resolve service issues before they negatively impact the customer. * Maintain accurate shipment, customer, pricing, and operational information within the TMS and other company systems. * Review account activity and performance to identify service trends, risks, and opportunities for improvement. * Identify opportunities to expand existing customer relationships and increase shipment volume. * Partner with leadership, operations, and business development to support customer retention and profitable growth. * Maintain a high level of responsiveness and professionalism in all customer and internal communication. * Assist with billing, documentation, claims, and other account\-related issues as needed. **Required Qualifications** * Minimum **2 years of account management experience**. * Demonstrated experience managing multiple customers, priorities, and deadlines. * Strong organizational and time\-management skills. * Exceptional attention to detail and follow\-through. * Strong written and verbal communication skills. * Ability to multitask and remain organized in a fast\-paced environment. * Strong problem\-solving skills and ability to make sound decisions under pressure. * Comfortable working collaboratively across customer service, operations, carrier procurement, and leadership teams. * Ability to work **100% onsite at our Caldwell, Idaho office**. **Preferred Qualifications** * **4\+ years of freight brokerage, transportation, or logistics experience.** * Experience managing multiple **mid\- to large\-volume customer accounts**. * Strong understanding of truckload brokerage operations, including carrier capacity, pricing, tracking, appointment requirements, and exception management. * Experience working within a Transportation Management System (TMS). * Experience with customer retention, account growth, and transportation performance management. * Familiarity with truckload, LTL, expedited, or other transportation modes is a plus. **What We're Looking For** Success in this position requires more than simply responding to customer requests. We are looking for someone who takes **ownership of their accounts**. The right candidate will anticipate customer needs, stay ahead of potential service issues, communicate proactively, and ensure commitments are followed through from beginning to end. You should be comfortable working in an environment where priorities can change quickly and where organization, urgency, accountability, and customer service matter every day. **Compensation** This position offers a competitive **base salary plus monthly commission opportunity** tied to performance and account growth. Final base salary, commission structure, and total compensation opportunity will be determined based on experience and qualifications. **Why Join IST Logistics?** IST Logistics is building for growth, and this position will play an important role in that expansion. You'll have the opportunity to manage meaningful customer relationships, work closely with company leadership, and contribute directly to the continued development of our brokerage operation. If you are an experienced logistics professional who values **customer relationships, accountability, teamwork, and execution**, we'd like to hear from you. **IST Logistics is an Equal Opportunity Employer.** Pay: $48,059\.45 \- $57,899\.56 per year Benefits: * 401(k) * Health insurance * Paid time off * Vision insurance Work Location: In person