Bilingual Customer Service Representative

### **Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative** Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at **Florida One Insurance**, where your communication skills and dedication to service will be truly valued. As a **Full-Time Bilingual Customer Service Representative**, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies-making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds. **CompensationBenefits** We offer a **competitive salary** ranging from **$42,600 to $92,000 per year**, based on your experience and performance. Plus, enjoy a comprehensive benefits package, including: * Medical, DentalVision Insurance * Life Insurance * Paid Time Off * Support and guidance through the **insurance licensing process** * Opportunities for growth and development ### **About Florida One Insurance** With over a decade of experience, **Florida One Insurance Agency** specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service-every time. **Our Mission:** To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way. ### **Your Role as a Bilingual Customer Service Representative** Each day brings something new. Your responsibilities will include: * Responding to customer inquiries via phone, email, and in person * Assisting with policy updates, claims, and general insurance questions * Providing clear, empathetic support in both English and Spanish * Collaborating closely with our agent team to ensure a seamless customer experience * Maintaining accurate records and documentation You'll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success. ### **What We're Looking For** To thrive in this role, you should bring: * **Fluency in English and Spanish** (verbalwritten) * Excellent verbal and written communication skills * A strong sense of empathy, professionalism, and customer service * Problem-solving ability and attention to detail * Adaptability in a fast-paced environment * A collaborative, team-oriented mindset ### **Take the Next Step in Your Career** If you're ready to grow in a rewarding customer service role and make a difference in your community, we'd love to hear from you. **Apply today** and become part of a team that puts people first-every day.