Remote Client Intake & Engagement Coordinator

Katie Charleston Law, PCPart time: Monday–Friday, 9:00 a.m.–3:00 p.m. Eastern$24–$30 per hour, depending on experience Katie Charleston Law, PC is seeking someone to take ownership of our prospective client experience, from first inquiry through consultation and onboarding. You’ll respond promptly, listen carefully, follow up consistently, and help people take the next step when our firm is a good fit. We are a small law firm focused primarily on trademarks, copyrights, and strategic counsel. This is a client\-facing role for someone who enjoys building relationships and takes pride in making sure no inquiry is forgotten. What you’ll do * Respond to new inquiries by phone and email during your scheduled hours. * Ask thoughtful questions, collect key information, and schedule consultations. * Follow up with prospective clients who have not booked, missed a consultation, or received an engagement letter but have not yet signed. * Explain our established consultation process, services, fees, and next steps clearly and professionally. * Once the attorney approves a matter, coordinate engagement letters, signatures, payment, and new client onboarding. * Maintain accurate LeadDocket records so every inquiry has a status and a next step. * Track intake activity and help us identify where prospective clients are getting stuck. * Assist with routine client communication and administrative tasks as time permits. What we’re looking for * Excellent phone and written communication skills. * A warm, confident approach to client conversations. * Strong follow\-through and the ability to manage a daily list of inquiries without constant reminders. * Comfort discussing fees and helping someone make a decision without being pushy. * Sound judgment about when a question needs the attorney’s attention. * Experience in law firm intake, client services, or consultative sales. Trademark experience is a plus, but is not required. * Ability to work independently and consistently during the posted hours. This is a remote, part\-time position working Monday through Friday, 9:00 a.m.–3:00 p.m. Eastern, for approximately 30 hours per week. To apply: Email your résumé and a brief note to info@katiecharlestonlaw.com with “Client Intake \& Engagement Coordinator” in the subject line. In your note, tell us about a time you followed up with a prospective client or customer and helped them take the next step. Pay: $24\.00 \- $30\.00 per hour Benefits: * Work from home Work Location: Remote