Front Desk / Reservations Supervisor

**Job Summary:** The Reservations / Front Desk Supervisor at Lindbergh Bay Hotel and Villas is responsible for overseeing the daily operations of the front desk and reservations team to ensure exceptional guest service, smooth check-in/check-out procedures, and accurate booking processes. This role combines leadership, administrative, and customer service functions to optimize both occupancy and guest satisfaction. **Key Responsibilities:** Supervise front desk agents and reservations sta , ensuring professional, courteous, and e icient guest service.  Manage the reservations system, update availability, and ensure room inventory is accurately maintained.  Monitor and respond to incoming reservation inquiries via phone, email, and online booking platforms.  Train, mentor, and schedule front desk and reservations sta .  Handle guest complaints and resolve issues promptly and professionally.  Ensure proper billing and payment processes at check-in and check-out.  Generate daily reports related to occupancy, revenue, and guest feedback.  Work closely with housekeeping and maintenance teams to coordinate room readiness.  Assist with front desk duties as needed, including greeting guests, processing check-ins/outs, and answering general inquiries.  Implement and enforce company policies and procedures.  Coordinate with sales, marketing and upper management to promote special packages or group bookings. Organize and coordinate meal periods for each employee in their shifts, according to hotel policies. **Qualifications**:  High school diploma or equivalent required; degree in Hospitality Management preferred.  Minimum 2 years of experience in front desk or reservations, with at least 1 year in a supervisory role.  Strong knowledge of property management systems (e.g., RoomsKey, Cloudbeds, Opera, Maestro, or similar).  Knowledge with operating and managing OTA extranet platforms (e.g., Expedia, Bookng.com, Travel Click, Hopper or similar).  Excellent communication, organizational, and problem-solving skills.  Ability to work a flexible schedule, including evenings, weekends, and holidays.  Proficient in Microsoft O ice and familiar with online booking channels, and virtual schedule calendars. Job Type: Full-time Pay: $16.00 - $21.00 per hour Benefits: * 401(k) * Employee discount * Health insurance Ability to Commute: * St Thomas, VI 00802 (Required) Ability to Relocate: * St Thomas, VI 00802: Relocate before starting work (Required) Work Location: In person