Customer Account Specialist - Cabinets and Countertops

**Join the KBR Team!** KBR is a leading wholesale countertop manufacturing and installation company serving Ohio, Indiana, Kentucky, and West Virginia. For more than 48 years, our family\-owned company has built a strong reputation for quality products, dependable service, and long\-term customer relationships. We are growing and are looking for an Customer Account Specialist to join our team. This position works directly with select retail partners, designers, and their customers to help guide countertop and cabinet orders from the initial quote through processing and completion. If you are organized, detail\-oriented, customer\-focused, and enjoy working in a fast\-paced environment where every day brings something different, we would love to meet you! **What You'll Do** Your position will play an important role in making sure orders are accurate, complete, and moving through the process efficiently. Your responsibilities will include: * Prepare and process countertop and cabinet quotes and orders. * Verify pricing, measurements, selections, materials, and other order details for accuracy. * Work directly with retail designers and customers throughout the order process. * Contact customers to review and confirm template documentation and project details. * Follow up on orders to ensure information is complete and deadlines are being met. * Identify potential issues and work with customers, retail partners, and internal departments to resolve them. * Maintain accurate records and documentation throughout the order process. * Communicate professionally by phone and email with customers and retail partners. * Assist with coordinating projects between customers, retail locations, fabrication, installation, and other KBR departments. * Provide exceptional customer service while maintaining a positive and professional attitude. * Manage multiple projects and priorities while meeting deadlines. **What We're Looking For** We are looking for someone who takes pride in their work and understands that attention to detail and communication are critical to a successful customer experience. The ideal candidate will be: * Organized and detail\-oriented. * A strong communicator with excellent listening skills. * Comfortable working in a fast\-paced environment. * Able to prioritize multiple projects and deadlines. * Confident speaking with customers and business partners. * A problem solver who can think through issues and find solutions. * Professional, dependable, and accountable. * Positive and willing to learn. * Comfortable working independently while also being a strong team player. * Able to handle pressure without losing focus or professionalism. Qualifications * High school diploma or equivalent required. * Minimum of one year of experience in customer service, sales support, order processing, office administration, or a related field. * Previous experience with order processing is preferred. * 2020 Design experience is helpful but not required. * Strong computer skills with experience using Microsoft Word, Excel, and Outlook. * Strong organizational and administrative skills. * Ability to operate standard office equipment, including computers, calculators, printers, telephones, and copiers. **Countertop, cabinet, construction, or kitchen\-and\-bath industry experience is a plus, but we are willing to train the right person.** Why KBR? At KBR, our employees are an important part of our success. We are a family\-run company that takes pride in our people, our customers, and the quality of the work we provide. This is an opportunity to become part of an established company while learning an industry with opportunities for continued growth. **This is NOT a call\-center position.** Our Customer Account Specialists work directly with customers, retail professionals, and internal teams to manage real projects from quote through completion. **Salary will be discussed during the interview and is based on experience and qualifications.** Work Remote: No Job Type: Full\-time Pay: $18\.00 \- $25\.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * Project management: 1 year (Required) * Cabinet or Countertop : 1 year (Preferred) Work Location: In person