Hotel Assistant General Manager

Job Description Do you enjoy working with people? Do you have a spirit to serve? Then come join the Brighthearted™ team at the Hilton Garden Inn - Dover! We are currently interviewing for Hotel Assistant General Manager. JOB SUMMARY \* Heavy focus on F&B management, especially banquets. \* Will cross train in Front Desk Operations to assist as needed. May be scheduled on 1-3 desk shifts per week depending on other property demands. \* Assists General Manager in overseeing and coordination of the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. \* Responsible for managing both the revenue and (P&L) Profit & Loss of the Hotel. \* Assists GM in overseeing the day-to-day operations of the Hotel. \* Assist the GM in providing overall leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services. \* Is essentially the "face" of the Hotel in the absence of the GM, and must represent the Hotel in a knowledgeable and eloquent manner. \* Assures that the Hotel complies with local, state, and federal, rules, regulations, human resources, safety, and sanitation/health requirements within the resort. QUALIFICATION STANDARDS EDUCATION REQUIREMENTS: Bachelor's degree in institutions' management, hospitality services, foods and nutrition, business administration, hotel management or other related field is strongly preferred. LICENSE/PERMITS REQUIRED: \* Valid driver's license required. \* Must be least 21 years of age. \* Serve-Safe and Delaware ABC Certification required. KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: \* Ability to operate hotel computer software such as Microsoft Word, Excel, and PowerPoint is required. \* Tools and equipment for the resort such as Micros, Phone systems, M3, TimeCo and other types of rooms, restaurant, food/beverage and conference services is helpful. REQUIRED SKILLS: \* A strong knowledge of F&B including, menu costing, inventory control, scheduling, etc. is preferred. \* Must be able to communicate, read, write, and speak English effectively. \* Ability to communicate effectively with clients, senior management, and support staff is needed. \* The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business is essential. \* Ability to respond effectively to changing demands. \* Ability to present information in one-on-one, small group situations to customers, clients, and other associates and corporate executives a must. \* Extensive knowledge of hotel/resort operations such as dining, concessions, culinary, wine/spirits, hotel sales and marketing, rooms management, housekeeping, laundry, maintenance, and meeting room services a must both in service skills and operations management in a variety of venues. \* Must be able to frequently communicate and develop rapport with guests and associates and have a working relationship with the hotel management team. \* Ability to work with numbers, manage various spreadsheets and budgets for different departments, and make important fiscal decisions is required. \* Ability to resolve disputes with guests and associates is required. PREVIOUS EXPERIENCE PREFERRED: \* 3 years extensive managerial and supervisory experience as a Director of Rooms, Assistant General Manager, Food & Beverage Manager of a hotel and/or high volume restaurant or convention center, or hospitality environment is required. PHYSICAL REQUIREMENTS: \* Must be able to work in a stationary position for long periods of times (up to 5 hours) \* Must be able to frequently move throughout the hotel in order to have access to all sleeping rooms, food and beverage outlets/venues in a large resort. \* Must have the stamina to work up to 50+ hours per week. \* Must be able to occasionally work in outdoor weather conditions. \* Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. \* The noise level in the work environment is usually moderate. \* Must be able to work and be flexible with all shifts, weekends, and holidays. This position will be primarily evenings and weekends in the absence of the GM. If you can not work this shift, please DO NOT apply as complete schedule flexibility is REQUIRRED. \* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MENTAL REQUIREMENTS: \* Must be able to convey information and ideas clearly. \* Must be able to evaluate and select among alternative courses of action quickly and accurately. \* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. \* Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. \* Must be able to work with and understand financial information and data, and basic arithmetic functions. \* Ability to be a clear thinker, analyze and resolve problems exercising good judgment. \* Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information. \* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts. \* Must be able to thrive in a fast-paced, energetic environment that is constantly changing based on room occupancy and group business. \* Needs to be known as a profit-oriented person. Position is full time and salary dependent on experience. You MUST have had prior Supervisory experience be willing to work overtime and a flexible schedule depending on occupancy and above all, be a leader for your Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristics protected by law. Please apply with resume and salary history. Phone calls will not be accepted for this position. Local candidates preferred as this position does not include relocation. ONLY applicants with a minimum of one year F&B and/or Hotel Supervisory will be considered. Hilton Garden Inn Dover 1706 N DuPont Hwy Dover, DE 19901 Job Type: Full-time Pay: $50,000.00 - $55,000.00 per year Work Location: In person