User Experience Designer

We're hiring on behalf of a Haystack partner! The Role • Lead digital modernization efforts by analyzing user needs, defining requirements, and designing intuitive browser-based interfaces. • Facilitate customer discovery sessions and translate business goals into actionable design strategies. • Create comprehensive design artifacts, including conceptual models, journey maps, personas, and scenarios of use. • Conduct usability testing and document design recommendations to ensure high-quality user experiences. • Collaborate with cross-functional teams to refine screen prototypes and ensure design fidelity throughout the development lifecycle. What You'll Need • A minimum of 8 years of direct experience in interaction/interface design, user-centered methods, and user analysis. • Proven experience documenting user requirements and conducting formative usability testing in both formal and informal settings. • A Bachelor’s degree with 8 years of relevant experience, a Master’s degree with 6 years of experience, or at least 12 years of related professional experience. • Prior experience working with large-scale government social service agencies and the ability to obtain a Public Trust clearance. • A digital portfolio of design work demonstrating your ability to communicate technical topics and interface with stakeholders. What's On Offer • Annual salary of $107,900 – $195,050. • Comprehensive benefits package including health and wellness programs, income protection, and retirement planning. • Opportunities to contribute to mission-critical digital modernization projects that impact millions of users. Apply via Haystack today!