Customer Service Representative

**Locatio** ****n:**** Houston, TX **About The Position** We are seeking a reliable, customer-focused **Customer Service Representative** to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow. ****Key Responsibilities**** * Greet customers and provide accurate, friendly assistance in person or over the phone * Answer questions about products, services, policies, and account information * Help resolve customer concerns and escalate issues when needed * Process transactions, orders, payments, or account updates (based on company needs) * Maintain a clean, organized workspace and uphold company service standards * Document customer interactions in the CRM or system accurately * Support team members with daily tasks, administrative duties, and customer follow-up * Contribute to meeting service goals, quality standards, and team performance metrics **Qualifications** * Strong verbal communication and interpersonal skills * Friendly, patient, and professional demeanor * Ability to handle customer concerns with problem-solving and empathy * Basic computer and data-entry skills * Strong time-management and reliability — consistent attendance is essential * Prior customer service, retail, call center, or hospitality experience is preferred but not required * Ability to work a full-time schedule (40 hours per week) ****What We Offer**** * Competitive pay + bonus structure (if applicable) * Comprehensive training to set you up for success * Opportunities for advancement into senior roles * Supportive, team-oriented environment ****Who Thrives in This Role**** This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day. Skills: teamwork,relationship building,computer skills,time management,crm navigation,adaptability,product knowledge,troubleshooting,computer proficiency,persuasion,team collaboration,relationship-building,communication skills,email communication,listening,sales orientation,crm software,technology navigation,crm systems,customer service skills,problem-solving skills,customer relationship management,technical troubleshooting,sales skills,customer,basic computer proficiency,organization,persuasive conversations,customer service,listening skills,excellent communication skills,persuasive conversation,ownership,organizing operations,customer relationship management (crm),solution-oriented demeanor,tech-savvy,sales,customer engagement,interpersonal skills,customer interaction,tech-savviness,organizational skills,basic computer skills,crm proficiency,collaborative teamwork,active listening,calm demeanor,communication,basic,collaboration,email,problem-solving,problem solving