Hotel General Manager

**Job Overview** We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive exceptional guest experiences, optimize revenue, and ensure the smooth functioning of daily hotel activities. The ideal candidate will possess strong managerial skills, a deep understanding of hospitality management, and the ability to inspire teams to deliver outstanding service standards. Multilingual and bilingual abilities are highly valued to enhance guest relations and team communication across diverse populations. Join us to shape memorable guest experiences while managing a thriving hospitality environment. **Duties** * Oversee daily hotel operations, including front desk, housekeeping, food and beverage services, and maintenance to ensure seamless guest experiences * Supervise and manage hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth * Implement and uphold hotel guest service standards, ensuring exceptional customer service at all touchpoints * Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability * Utilize property management systems (PMS) and hospitality reservation systems to streamline bookings, check-ins, check-outs, and guest data management * Oversee financial operations such as budgeting, forecasting, night audit procedures, and human resources functions including staffing and training * Maintain effective managerial communication with staff and stakeholders to ensure clarity of goals and operational excellence * Enhance guest relations by addressing concerns promptly, managing guest services programs, and ensuring high satisfaction levels * Monitor hotel guest service standards through regular inspections and audits to uphold brand reputation * Lead initiatives in revenue management strategies to optimize occupancy rates and increase profitability **Qualifications** * Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment * Strong knowledge of hotel management systems (PMS), property management systems (PMS), and hospitality reservation platforms * Excellent leadership skills with the ability to manage hospitality teams effectively across departments * Exceptional customer service skills with a focus on guest satisfaction and relationship building * Financial acumen in budgeting, revenue management, financial operations, and managing hospitality operations budgets * Bilingual or multilingual abilities preferred to facilitate communication with diverse guests and staff * Experience in human resources functions including staffing, training, performance evaluations, and conflict resolution * Familiarity with front desk operations, multi-line phone systems, phone etiquette, night audit procedures, and guest services standards * Strong managerial communication skills capable of motivating teams while maintaining high standards of hospitality excellence Join our team as a Hotel General Manager if you’re passionate about leading vibrant teams in delivering memorable guest experiences while driving operational success. We value energetic leaders who thrive on creating welcoming environments that guests love! Pay: $15.00 - $25.00 per hour Work Location: In person