Hotel General Manager

**Overview** Manages all day-to-day activities of the hotel operation and demonstrates exceptional customer service. **Responsibilities And Requirements** * Oversee the daily operations of the hotel. * Ensure that all aspects of the hotel operation are meeting customer satisfaction standards, including cleanliness, maintenance, security, staff professionalism, and customer service. * Responsible for the interviewing, hiring, and complete on-site training for all new employees, along with any disciplinary actions and discharge of hotel employees according to company standards. * Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing policies and procedures. * Ensure that deposits are made daily, except for the weekends. * Forward all accounting information to Corporate every week, including night audit, deposit slips, unpaid invoices, and checks written from petty cash accounts with attached invoices. * Assist/Conduct monthly department meetings to review the performance of the hotel along with answering any questions employees may have. * Oversee guest and employee incidents. * Must be neat in appearance and wear Business Casual attire. * Assist with staff performance reviews in accordance with company standards. * Attend all required meetings and help complete tip reporting. * Perform other duties as assigned by Management, along with any additional training that may be required. **Qualifications And Education Requirements** * High school diploma or GED preferred. * 5-7 years' experience in hospitality required. * Must work well in stressful situations and maintain composure under pressure. * Detail-oriented with strong written and verbal communication skills required. * Must be able to listen, understand, clarify, and resolve concerns/issues raised by employees and guests. * Able to understand financial information, data, and basic mathematical functions. * Must pass a background check and drug screen. **Physical Requirements** * Must be able to stand for long periods of time. * Able to lift, carry, push, and pull up to 35 lbs.